Comfort Inn & Suites

Room was clean and was cleaned upon requesting it due to the COVID protocols. Location of hotel is right off of I-20....I am looking forward to my next stay.

My 1st night was met with roaches!! I was told that the workers stayed in that room and that may have been the reason. I was then moved to the 2nd floor and the issue was the same. I notified the staff who immediately acknowledged the issue and issued a refund. A short time thereafter, the front desk staff came banging on my door asking why we were still there. I directed her away from my door, closed it and got dressed to then converse with her at the front desk. She was unprofessionally dressed in spandex and a wrinkled T-shirt and stated that her title was “front desk!” She tried to explain that she was sent by another front desk employee. I suggested they receive customer service training and understand how important it is for them not to further aggravate a guest and especially a guest that experienced a roach infestation issue. I took pictures and video, shook out our clothing, packed and left within the hour at midnight. Never again!!!!

We stayed at several comfort inns that were fantastic. Not this one. Staff was on their cell phones even when you were interacting. Housekeeper was very very nice yhough. Laundry room was dirty

The front desk lady was very nice ar check in. Our room was in decent condition. There was no blanket for the sofa bed. The bathroom had empty shampoo and conditioner bottles. The shower also didnt drain and drain was full of hair so my children were unable to get baths.

The only thing I would recommend for a stay at this property is bringing a universal remote! My kids could not play their game because there was no remote that would turn to the HDMI channel😔 Breakfast was awesome and we were able to relax 😎

I liked it because it was close to the interstate. Very close to the speedway & it was very clean/ quite / lots of parking that was well lit.

This was a good stay for the money. The property was good, not great. Breakfast was a disappoin**ent.

Very nice location on the Lincoln road. Coffee machine was out of order for 2 days...seemed the management didnt bother to get a new one for breakfast.

The whole hotel smelled old & musty/mildewy. The bathtub backed up from showers from the night before. The bathroom smelled like sewer. This hotel is fine for guys going to the NASCAR race at Talladega, but not for families. Oh yeah, the pool was out of service, too.