Evolution Valbom

Roubaram minha Jaqueta que estava no Armário dentro do quarto. Fizemos to checkout às 12:00 e esquecemos um Sobretudo e uma Jaqueta dentro do armário. Ao notarmos a falta, liguei no hotel informando onde estava as 2 peças esquecidas. O atendente informou que apenas 1 sobretudo tinha sido encontrado e a Jaqueta “desapareceu” . Após muita insistência, Consegui falar com a gerente do Hotel que inicialmente não quiz me atender, e que demonstrou pouca Preocupação com a situação. Péssima, perigoso esse hotel. Não recomendo.

Excellent hôtel, le buffet du petit dej extra ! Je recommande cette hôtel. Très proche de tt commodités ! Merci poir ce magnifique séjours.

friendly staff on a very pretty street away from crowds. the hotel was nice and quiet, and very pleasant. the breakfast was good but they asked us to reserve time the day before. this was inconvenient and did not help with the crowds. the bed was large and comfortable, and teh shower and bathtub were fantastic.

Everything went super well and smooth until the check out. When we arrived at the hotel staff at reception were very friendly and check in was really quick and smooth. The room was more then enough for us bed as very big and comfortable just right for a city stay. Very well located 3min walk from sao sebastiao metro station where you can very quickly get to the main attractions in the city. All went down next morning, my partner woke up and, un the dark stretched himself to turn on the bed side light. The switch is on the actual bed side and a soon as he touch it git a electric shock because the actual switch was missing. Well in the dark you can't really see anything otherwise he wouldn't have touch it. When checking out we advised the receptionist of the problem and told him that my partner even had an electric shock. He laughed and asked him why would he put is finger if there was no switch... he obviously replied it was dark, was trying to turn on the light and obviously couldn't see there was no switch and wasn't spotted the day before! The receptionist apologised but still laughed on our face, very sarcastic laugh I must say! After that I told him we have drunk 2 bottles of water which were in the room and he charged me for both even though one of them was complimentary as stated in a handout on the top of the desk in the room! So we were charged 7€ for two bottles of water! The least could be done after all the situation was to leave it but no. We paid not one but two waters and one was already complimentary and supposedly free of charge! Was very disappointed for this last gesture because our experience had been actually quite good.

The staff were great - friendly, helpful and competent. The room was a bit jaded - old and tired, but clean, functional and airy. Breakfast was rather basic with few options for vegetarians, and space was also limited so I had to eat in the reception area one morning. Nevertheless, the food was well prepared and tasty.

Room was fine, the provision of pillows could be better, the mattress was fantastic. Even if the breakfast room was a little small, breakfast was very good, with a wide choice of food. The personnel at front desk was kind and efficient. I must admit that I did not appreciate the question wether we wanted the room cleaned daily or less frequently. In a hotel os such a level I would expect that room cleaning is carried out on a daily basis. However, service was very good