OHLOVEGODLOVEPEOPLE
25 Temmuz 2024
I’ve one good thing to say about this particular Extended Stay America-the bed was decent. This was a last minute booking. My sister is receiving radiation treatment @UAMS, the American Cancer Society recommended this place and gave a code for discount. Upon entering, no one was around. I waited nearly 10 minutes, then used phone to call someone. Desk manager answered and told me he was cleaning rooms and asked me to wait for check in. It was 3:00pm- check in time. Don’t understand why, @ check in time he was away from front desk but okay. I asked for a luggage cart, was told “if it’s not at the vending machine, someone has it”. We were on 3rd floor, my 1st trip up with our things, I looked for the cart, on all floors, I never seen such cart. Never seen desk manager again, nor any other ESA employee. Therefore, i was unable to ask anyone about said cart. I made 4 more trips up to the 3rd floor carrying everything myself. Get into room.. no welcome sheet, no WiFi, no coffee machine, no ice bucket, no table lamp next to beds. The ESA card on table instructed us to call desk for “whatever we needed, dial 0”..in room phone did not work. I used my cell to call, desk was shut down-@6:30pm??? Left out @7-7:30 next morning, no ESA employees in sight. No complimentary breakfast—nothing. Room should’ve-not could’ve—-should’ve been cleaner, elevator was awful, lobby was a mess, front door entrance was a mess. Felt sketchy to say the least. Undoubtedly my worst experience at this chain of hotels. Sad! And even sadder is that this is where the American Cancer Society sends patients! Absolutely not accommodating. We have 6 more weeks of treatment for my sister, we won’t be back here. Yes, it was that bad.
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