Misafir Kullanıcı
10 Kasım 2021
1* was too good a rating for my experience. Booked through *********** and followed the instructions to access property. I couldn't access and no one answered the number I was given to call. After long and arduous journey and several attempts to get in and call I had to book somewhere else and try to recover a refund from here afterwards. The rep from here was awful to deal with. He didn't believe I was there or that I called as he had no phone records for me (he was using a different number from the one I'd been given) and couldn't see me on the CCTV. Apparently I was in the wrong place. I was outside the Mountford Hotel, where I'd been sent for keys. Whatever errors I made or didn't make, he was so unhelpful. It was my first visit to Liverpool of many future ones, so I explained that I would love to have stayed here again. He offered me £7.50 off my next stay. I'm sure they would be lovely if all goes to plan; however if you have any dispute with them, be prepared for long battle and no joy. I highly recommend the cheaper, Sefton Hotel around the corner.
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