Alexander Charme Hotel

This hotel is no where near 4 stars; it is a mere 2 star at best. Very disappointed in the service my family and I received at this resort. From the beginning there was little or no communication from the hotel when we booked. We did not receive a receipts for the payments made. They messed up our reservation and gave us an incorrect room other than the one we booked and so we were 1 bed short and forced to share beds. Even though they made me pay for the full amount. Then there were the operational issues: The Television did not work - and no one bothered to check it until 2 days later we had been asking for help. The in room telephone did not work. You could not call the reception. Breakfast was a disaster. We stayed 4 nights and we could not get seats most mornings even though there was ample space - the tables were not set and many dirty tables were left. The food at the buffet always seem to run out and there were not enough waiters to attend to everyone. One morning we had to set our own table. The food was mediocre. While the front office staff were polite we never saw anyone from the management team come to inquire about the issues we had. After all that money that we paid we had to pay 25 Euro to use the Spa. Very poor. Overall, the hotel was woefully underwhelming and the service has a far way to go to become 4 stars.

Absolutely delighted with my stay! The rooms were impeccably clean and not overworn, a testament to their commitment to quality. The staff were incredibly friendly, going above and beyond to ensure a pleasant experience. But the highlight was undoubtedly the breathtaking breakfast view, which made mornings truly special. A truly memorable stay that I would highly recommend to anyone seeking a delightful getaway.

Ristorazione decisamente scadente. Totale assenza di verdure. Cibo molto scarso, una sola alternativa di due portate di dubbia qualità. Descrizione delle pietanze assolutamente non veritiera. (Esempi pratici: roast beef con patate=lonza di maiale Filetto scorfano in crosta =Bastoncino di merluzzo impanato; tortelli ricotta e spinaci =la peggior marca di tortelli della grande distribuzione; parmigiana di melanzane=fetta di melanzana bollita; tiramisù=dessert ambiguo alla panna montata) Prima colazione abbastanza normale. Bella struttura, camere pulite, Personale gentile e disponibile, specie al servizio camere. Bella la Spa con piscina, a pagamento. Lontano dal centro.