Sure Hotel by Best Western Lockerbie

Last night was the worst ‘customer service’ (if I can call it that) I have ever experienced. The staff were rude, aggressive and inefficient. Definitely some customer service training needed. I won’t be back but thankfully, there are other places nearby where the staff are lovely.

Really comfortable hotel with well appointed rooms. The staff were exceptionally friendly and helpful, especially when I left a pair of trousers behind and they arranged to post them back to me. Would certainly go back to stay here a s a great jumping off point for exploring Dumfriesshire.

Just been here for business. Owner Glen and his family running it were very helpful and friendly, his daughters were always there to offer drunk top-ups and have a chat at the bar! Food was great and rooms were clean and recently upgraded. Parts of the hotel are dated, however, Glen himself acknowledges this and is constantly investing in improvements. A year or 2 down the line, they may have another star for the hotel. Will be back.

Stayed at this hotel with the Australian Synchronized skating team and we were treated perfectly. Glen and his team made sure all our needs were met and always went above and beyond. We had dinner at the restaurant every night and the food was catered to suit all our athletes. Would stay here again without a question.

Really baffled by the terrible service of the manager. Avoid if possible!! We tried to block book all of their rooms for our wedding nearby, and after repeatedly asking for payment options was eventually told we could not do this for taking too long.. Bizarre! I even rang up to ask why they didn't want to take our money, and the guy hung up on me abruptly. A lot of money to turn down for no real reason. Hope somebody gives this guy a hug.

Absolute terrible hotel, owner arrogant, rude and a liar. We spoke to him in August for a wedding buffet. As it was a very small wedding he agreed do do us 3 tables and food, then on the day of the wedding he denied ever speaking to us and blamed the groom. As it was not a large wedding he obviously didn't want to accommodate us, even though it was part of the package through the Auchen Castle. Parents of the bride was staying in another hotel so we all went there and they could of not done enough for us. The bedroom door did not shut properly. Tv did not work and would not supply extra tea or coffee in room. He even locked them out of the hotel on both nights they stayed there and they had to ring him When we got there on the morning of the wedding he was at the desk in the entrance, desk was very cluttered with paperwork with people's details on and he didn't even say hello. I have never been to a hotel like it in my life and would never stay in his hotel again.

I just want to focus on the food first tonight which was so good. I had salmon potato’s and greens , the Salmon was cooked perfectly and everything around it was delicious even the broccoli was cooked really well :) the sauce on the side was a chilli sauce that went so well with the dish. I loved it and had to type this at the table :) The rooms are big and clean and very comfortable bed too

Thank you so much to the hotel we had a lovely weekend getting married and making memories with all the family. The hotel attended our every need and were very accomodating and friendly The owner Glen was away for the week but we had his lovely daughter Erin who was amazing, she's a true professional and easy to get on with. Also Martin who stepped in while Glen was away he was very easy to communicate with and so attentive to the wedding party and the following day gave us the same treatment nothing seemed to be a problem or too much for him Thank you all for making our day as special as it was

Had my wedding reception here so stayed with my family and friends for the weekend. Cannot fault Glen and his staff one bit. They went above and beyond to ensure everything ran smoothly. Even in those bridezilla moments when I had 10 thousand questions, Glen was on hand to answer them and put my husband and my self at ease. Would recommend this hotel to everyone. Staff are every friendly, sometimes rushed off their feet and stressed but with many many guests that was to be expected. The girls helped me with my wedding dress when I got caught in doors and nothing was too much for them. The hotel was clean and tidy and bridal suite is so cute.