Misafir Kullanıcı
5 Şubat 2025
I booked well in advance at the Tottenham Hale brunch, two tween rooms (paid extra to get two single beds rather than a double, for each room) for four of my friends, for two nights. At check-in (4am) they were told there had been no water at the hotel for a while. This was not communicated in advance neither by phone nor by email. I understand that things like this can happen and it's out of hands of the hotel's personel, but as soon as they were aware of the situation they should have informed their guests. If I had been warned, I would have made other arrangements, so that my friends could have been comfortable. A transfer to a different Premier Inn was offered, however quite far away (as the Enfield and Chingford ones were already full apparently). It is not acceptable to ask people who had never been to London before and don't speak any English to travel to a different hotel at 4am by public transport at their own expense! Moving to a different brunch was therefore not an option, my friends stayed at Tottenham Hale and were given bottled water. My friends also told me they were given double rooms and not tween rooms (for which I was charged extra). The whole experience (two nights without running water!) was hugely inconvenient. It is appoling how no-one from Premier Inn has never contacted me in regards to this to simply apologise. The phone number I was given at the desk to call and make a complaint is not working (surprise, surprise). I am very disappointed by this whole experience.
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