Waterloo Luxury Apartment

Unfortunately I only have limited text here. Otherwise, I would attach photos. The property was filthy, mouldy (which I didn't realise until later when reviewing the photos as I hadn't gotten past the smell), stank of urine, and was not fit for human habitation. We had to book a hotel and stay there instead. Additionally, *******'s only response was to "advocate" for me and request a refund from the property owner. They were either unable, or unwilling, to hold the owner accountable and certainly unwilling to take accountability themselves and provide a refund. ******* have offered me a discount on my next booking. My response was as follows: "Hi, To be absolutely clear, I did NOT ask you to reach out to the property owner. I agreed to your agent's request to follow process to contact the owner BUT that a process of holding the owner accountable is required. The place was not as advertised, dirty, stank with a urine smell, and was not fit for human habitation. We had to make a last minute booking at a hotel. Unfortunately, we can no longer have confidence in *******'s offerings. We unfortunately can be confident that issues will be resolved unsatisfactorily. There will be no future bookings by us." I will never knowingly use either this owner's property(ies) or ******* ever again.

Our recent stay at Waterloo luxury apts in London was fantastic! Centrally located to see major sites as well as steps away from accessing dining, grocery and transportation. The apt was spacious and comfortable. Fit with a large refrigerator, washer and dryer, etc., it provided a much needed/soft place to land on our multi-city trek through Europe. Thank you!

Great location, very cute apartment. Would stay here again!

It was a very comfortable stay. The transportation was convenient, and there were several restaurants in the surrounding area. There was a large kitchen, washing machine, and dryer, so I was able to relax like I was at home for a short period of time. It would have been even better if there was a vacuum cleaner.

L'appartement est parfait: propre, grand, bien situé, idéal pour trois personnes. Cependant, des frais nous ont été chargés suite à la réservation pour le ménage de l'appartement, ces frais (environ 100$can) auraient dû être inclus dans le coût de base de l'appartement.