Dorset Square Hotel, Firmdale Hotels

Tried this hotel a couple of times. Think I've given it fair chances. Just about every room I've tried had a substantial downside to it. One room you can't turn around in the shower cabin because it's ridiculously small. Another room is underground in the basement. The last one had two windows facing a wall with a massive electrical unit in front. None of this transpires from the cutely decorated rooms shown on the website. Breakfast seems to be a challenge in itself. Ordered poached eggs that came hard boiled. First tray missing salt and pepper. Another was missing the cutlery altogether. Surely simple checklist to ensure trays are complete isn't that complicated. Reception staff unwilling to help whether it's for simple taxi requests or others. Working in the service industry I know first hand that when you want to help you find a way of helping your customers.

We really couldn’t praise the hotel staff enough for giving us the wedding we dreamed of . From the very start through all stages of planning Luca was available for any questions we had , Andreas & Guilia too were exceptional . My daughter & her husbands day went exactly as planned , the food was incredible the service too .we stayed in the hotel for a couple of days & could not fault anything ,it has a lovely feel to it with everyone being so welcoming & Marleybone is a lovely area to stay & not far from main tourist areas . We will definitely be back ❤️

This is my favorite hotel in London. The location is great, staff are super friendly and rooms are well designed and equipped . The only downside is that the rooms are small and some of the ‘larger’ ones are quite dark. The Dorset Square hotel feels old fashioned and quaint. A refreshing change from many of the large chain hotels.

Very nice cozy hotel. Felt very comfortable with very clean facilities and outstanding service. I had a visit to London Business School and this hotel was in the perfect spot to reach to the business school walking. Coming back in future for sure. One thing to note that don’t expect a lobby or big rooms .. this is a different type of hotel where it’s more of feeling like home hotel. To be honest, I liked it this way as it was matching my purpose of this trip. Also I wish there was a very small dest at the room but it was not a deal breaker for me still coming back for this hotel. Thank you for the comfortable stay!

We arrived Friday around 4 and were given room 1 which is in the basement 👎 As we went down the stairs there seemed to be a staff meeting taking place in the corridor, I appreciate that it’s great to get your staff together but it seemed to carry on for a while and we could hear it from our room. Being the basement room if you like the sound of the underground from 5am you are in luck as this room had that feature which vibrated the room and made the room door rattle in its lock, we had to jam a chair against the door to stop it. Apart from the noise and poor sleep the room was small and bathroom tiny but everything felt really high quality with some very nice personal touches, breakfast was also very good. I would stay again but avoid Room 1

We have visited this wonderful hotel on several occasions and it never fails to provide a very special experience. On arrival we always receive a warm yet professional start to our stay . A very special thank you to the General Manager Luca who goes above and beyond to ensure everything is of the highest standard & chef Joe who produces amazing food perfectly designed to compliment each event.I have a severe nut allergy which is taken very seriously by the team and I trust their judgement. This a truly unique London venue you wouldn’t want to miss…. We don’t! x