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23 Kasım 2022
The executive 1 bedroom room with a price 380£ per night didn’t match description and picture on the internet. The given room (703) was on the ground floor (what corresponds with the website description of the “deluxe 1 bedroom”). The given room didn’t fall under the category of “executive” at all. The only window in the bedroom opened into a narrow dark shaft, diameter 1,5 m, you can’t see even the peace of the sky, only 4 walls with loud ventilation installments. Their volume was loud even with the window shut, therefore it would be impossible to sleep in a room like that. It was also impossible to ventilate the bedroom with fresh air (the apar**ent smelt badly). The small window in the living room looking out at Harrod's Parking lot. (website says this “hotel offer the very best in 5 star luxury London, all apar**ents face east and west to maximise light” and etc.) The general manager Vitor Medeiros told me that it was the only room available in the apar**ent building. He offered me 2 rooms in another building (25 min by walk from the booked apar**ent, in another district, which I didn’t like), one of them was a category below (cheaper and quality was worse), for the second he asked me to extra pay £900, which was ridiculous. I requested that he returns the paid money for the room, and he claimed that he wasn’t authorized to answer these kinds of questions. I asked to speak to another person who is authorised but he didn’t give me any information. I moved to a different hotel, and I did not spend the nights at this apar**ent (as I repeat, it would be impossible to sleep in). I sent 2 complaints by email but no one answered me.
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