W12 Rooms

good location, just next to Shepherd Bush underground. short distance to big shopping mall, Whitfield. no elevator, old building. surrounded with old streets, have beggers near the entrance of the hotel at night.

Avoid this hotel, despite its convenient location and superficial cleanlliness. The staff and manager are not interested in their guests' experience. There was no running water at the hotel when we arrived, due to a burst water main. A responsible hotelier would have let guests know in advance (the situation had started a day before we arrived), and provided a refund or aternative accommodation. We were not informed of the lack of water until after we had checked in and then only because we asked about the closed tube station nearby. We were assured several times that staff had been in contact with contractors working on the water supply and it would be running again in 2 hours. It wasn't, so we were unable to flush the toilet or shower in the morning. Staff made no attempt to provide anything more than an additional 500ml bottle of drinking water, or to offer any compensation. The burst water main was obviously outside the control of the hotel - their management of the consequences for their guests was not.

房間小、乾淨。位置非常好。

Super clean room and very friendly staff! Exactly what we needed (small but nice room) and was super close to the subway station. Charming surrounding area but gets a bit loud at night.

The staff at W12 rooms - Faisal, Andre, Bianca....were warm and welcoming. I enjoyed my stay there and would stay there again

The staff are so friendly and helpful. Our rooms were comfy and cosy. Ammenities as expected and brilliant location next to Shepards Bush central line and a short walk to the yellow line.

The receptionist were very helpful and always there when we needed . The location was perfect as it close to Tube and Restaurants everywhere. From the beginning to the end of our stay, the hotel and the staffs were amazing. However, there might be some noise when you sleep as the wall is quite thin. Regardless, my family were still able to sleep well. So I would stay here again whenever I visit London

Take ear plugs and/or keep the windows closed, and then the noise outside is no issue whatsoever. A lovely stay and the staff were really nice.

Really comfortable. Great sized single room. Lovely bathroom. Under building renovation but that didn’t bother me as I was only there for the night. Could imagine it being annoying in the day time though and wasn’t aware of that before my stay.