The Villa Kensington

Terrible place to stay. Extremelly dirty. Rude personal. The hotel needs urgent renovations.

Staff was friendly and helpful. Room was very small and clean. I would advise against anyone staying in this room if you weigh more than 150-160 pounds. It is so small that it is hard to get around the bed and bathroom. The bathroom is horrible with so much mold on the walls and tiles. Not clean at all. They have no wash cloths or hand towels available. I would find another hotel in the same area. It was very easy to get around because the Tube access is excellent. We would never stay in The Villa Kensington again.

The room was very clean (small, but fine for the price). Bathroom was spotless, plenty of hot water and good water pressure. All the staff I met were very courteous and helpful.I would stay here again.

The Villa Kensington was a great find. The location is very good. It was easy with public transportation to get anywhere. If you are a walker there are many places you can walk to as well. There are many food options close by as well. From sit down, grab and go, or groceries. The front desk staff was very good. Everyone I encountered was very nice and friendly, always willing to chat and offer advice. I had a little problem when the rail workers went on strike and I had to get back to Gatwick. The staff was helpful getting me an arranged taxi and carried my luggage out for me at 3:30 a.m. The area was safe and hotel felt secure. There is a lot of foot traffic with the proximity to the tube station. My only criticism would be on the bathroom condition. The shower grout needed something, either cleaning or repair. Overall this hotel is a great value overall. I will definitely be back again.

Our room was clean and comfortable. The location was close to transportation, a convenience store and restaurants.

SCAM, bait and switch. I reserved a room when I arrived in London, got on the train and arrived at the hotel 45 minutes later. Got our keys, headed up, was grossed out by the terrible smelling and filthy hallway. Opened the door to the room and didn't even bring my luggage into the room. I knew instantly, there was no way in hell I was going to allow my daughter to stay in the stinky filthy room. Room was poorly maintained, dirty and smelled bad. Room was nothing like pictures online and definitely not worth 150 £. Seemed more like a 50 £ flop house. Went immediately to the front desk and told them I was leaving. From time of reservation to leaving was less than one hour, so really didn't prevent them from renting the room to another guest, as they had other empty rooms at the time. Refused to offer refund. Stopped by a couple days later to discuss with manager. I found it odd how nervous the manager was. He was literally shaking. It was obvious this was a SCAM. Be WARNED.

I was up for remembrance at the cenotaph. Did the trick for one night

I've been visiting London once or sometimes twice a year for about 35 years and this hotel is the best budget hotel I've stayed in, spotlessly clean, comfortable with friendly efficient staff, well worth a visit for a short stay, ill certainly be back for another stay

Liked being able to pay daily if I need breakfast. They took cash..Front desk and breakfast staff very nice and helpful.