London Kings Cross

Temizlik istedim ama 4 gece 5 gün hiç temizlik yapmadılar, havlu değiştirmediler, çöpü boşaltmadılar ve gerçekten sıfır hizmet vardı.

Berbat bir otel. Resepsiyondaki tavırlar çok kötü. Masaya Çinlilerle tokat atan kahrolası bir kadın resepsiyon var!

outrageously expensive. takes advantage from the fact that location is just perfect.

服務：前台服務員很熱情，有問必答。 房間挺大，空調很足。酒店位置很方便坐地鐵、公交和火車。從機場坐火車可以直接到酒店。

距離kingcrocs非常的近，附近有超市、餐廳，服務上也能耐心溝通，推薦

設施：差 環境：不好 服務：一般

房間比較小 但設施齊全

Room was a twin and not the double we booked. The room size bore no resemblence to the pictures when booking. The room was very stuffy, no opening window, and had noisy air con. Check in was confused, used self service, which then requires you to go to the back of the ever lengthening check in queue to get your key to the wrong room! Staff were overwhelmed, and corridors were a safety risk with overloaded laundry carts - any evacuation of the hotel would have resulted in panic. Kettle in room leaked badly and was lucky not to get electrocuted. Final morning had staff member knocking on door to check if we had left despite being over an hour before check out. Only enthusiasm from staff member was trying to counter my complaint of experience, but they quickly fell silent when I mentioned queues at check in. Had to ask for access to complaints procedure. On line complaint procedure only gave option to select a German hotel, and finished off with a 35 day target for investigation- really backing up their guarantee of a good nights sleep! Restaurant was dirty and literally held together with tape. I recognise how difficult hospitality is, but Premier Inn have lost the plot.

Stayed whilst visiting London recently. Comfortable, simple and in a great location close to St Pancras international. Booked in advance and got a slightly better deal. Cot and single bed included for the kids. Nice little restaurant next door to the hotel, we ordered desserts up to the room which was a nice treat. I would definately use this hotel again.