The only thing good about this hotel was it’s location, vey central, Covent Garden only minutes away. The staff were pleasant. On arrival due to it being a special occasion my friend ordered “a box of chocolates”. An out of date box of roses was left in the room. This set the tone. The room was filthy and not serviced after the 1st night. We did have bottled water but no glasses and when we asked we were given two mismatched wine glasses. A good selection of tea and coffee but The coffee cups were not washed after the 1st day and the spoons were dirty when we arrived. The loo was dirty with an awful buildup of limescale. There were no blinds and we were completely overlooked. When we drew the curtains they were so dusty we were coughing constantly and sneezing. Toiletries were cheap.
The lamp was broken and the bed settee was dirty and in a lower mezzanine room down steep stairs next to the bathroom which looked like the room that everyone had forgotten existed, no cushions or lamps, an old discoloured tv, no pictures, not been cleaned in forever!
The bedding was crisp and clean. The beds were comfortable.
It’s such a shame - it could be a gem if it wasn’t so manky!
Çevir