Misafir Kullanıcı
29 Ocak 2023
We got married in August this year 2022. I write this review because I wish I had read it when I was looking for a venue for our wedding. I regret having done it at the Beech Hill. Thank God, our celebrant, our baker, our florist and our musician all were very professional, and our guests made sure our day was very special but dealing with the venue management since the contract was signed was a disaster. First you make the prepayment and then they send you a contract without much detail. One of the points of the contract is that you must book hotel rooms as well (10 in our case), but the price of the rooms is only sent after, and believe me, it is very high (about 150 to 250 pounds). The values are abusive and of course none of our guests wanted to stay and pay that price. In the end, we invited some friends to stay overnight, and paid the bill, because we were kindly threatened with having the event cancelled if we didn't pay everything before the wedding week. Communicating with what we thought was the events team was very stressful because there wasn't a person to accompany us from the start. Several people read your email, several respond, and it seems that there is no internal communication. We had to repeat the information and ask questions to different people, who gave us different answers. We have emails with 6 different people, and it was very confusing and unprofessional. By the way, our contract was from our choice The Absolute Package, which includes scones and short breads as you can see in the picture, and they never served them for our guests. When I asked the manager during the reception, she told me that it was because they served brownies instead (we were never asked about if we wanted brownies instead of scones and shortbread and our international guests were really looking forward to try them). But believe me, none of our guests saw or tasted a brownie in the reception!!! Also, we were charged for inflation increasing (this was on august). So, in the end, they charged us for more than the contracts said and gave us less. I hope you think twice if you want to make there such an important event as your wedding. The 3 stars are because of the beauty of the grounds and the staff on the wedding day (not management!!), especially Alina.
Çevir