The Hollywood Roosevelt

Average. Location is good but thats about it. The service is mediocre with service quite rude and unfriendly to guests. Just because you’re in Hollywood you have to tolerate it? Didn't impress me. Rooms are noisy and super small. Shower was broken for all days even after I complained a few times to front desk. The flow of water was going up and down and the tap was broken. Pool is a freak show…and dirty. Dont recommend this hotel.

The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it. There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it. Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.

服務一般，但美國基本就這樣。攜程上的照片和房間實際的房型不一樣。每天有額外的35美金的destination fee，用來覆蓋Wi-Fi等費用。如果有閑錢可以住，地段不錯，建築有歷史，游泳池還可以。不然可以找性價比更高的酒店。