Residence Inn Louisville East/Oxmoor

This place is amazing and the staff are great! The food was amazing and Julie, Chris and Brittany were fantastic to work with! The suite was super clean and worked great for us and our pups! I will be staying here every time I come into town! Thank you all so much for the wonderful hospitality!

This is by far the best hotel we have ever stayed at (all over the world)! This is how service and quality should be. The hotel, rooms and grounds were clean. ALL the staff were kind, helpful and knowledgeable. The breakfast staff and hotel management went above and beyond to accommodate our allergy needs. There is an ease and peace to the place that helps you rest well. We WILL absolutely stay here again if ever in the area.

Our room was perfect with a full kitchen and a big modern shower! The AC went out in our room so it got pretty toasty in there, but the staff was highly accommodating and helpful! Their customer service was above and beyond what we expected! Even though they weren't able to fix the AC while we were there for the stay, they refunded us fully for the inconvenience. They were very helpful and apologetic for the hassle. Highly recommend this hotel for the full kitchen and great staff!

We loved this hotel. Maybe the best Residence Inn we have stayed in. Excellent guest facilities and nice, friendly staff. We loved Victor, the breakfast room attendant. Such a nice, friendly guy. Marriott should use him as a role model for other employees in that same position.

There is a great reason this is the highest rated hotel in Louisville on TripAdvisor, they fully deserve it! Every aspect of this property is outstanding: friendliness, cleanliness, safe area, location/nearby things to do. When you stay there you will quickly see why, this property does not have a hotel staff, it is more like a family that CARES tremendously for each other AND its guests. The property is a few years old but looks new because the team there takes incredibly good care of the facility because they CARE, which I believe trickles down also to the guests respect and behavior. Marriott needs to do a case study on this property’s soul which is its outstanding team bottom to top and apply it everywhere!

We have stayed at this Residence Inn several times during the past year and found it an excellent hotel. In June on check in, the supervisor Brittany Ebrecht was sensitive to the fact that several high school basketball teams were staying at the hotel at the same time, about which we were unaware. She made sure that we stayed on a floor away from them in case there was a noise issue (there wasn't but I appreciated the anticipation and preemptive action). On the first night of a subsequent and recent 2 day stay, an odor from recent painting was noted in the room about which I complained. Brittany Ebrecht immediately understood my concern and promptly switched our room with appropriate apologies for the inconvenience. It is great to know that Brittany is sensitive and accommodating to the needs of the customers. It is because of her genuine interest in her hotel guests that we have made reservations for another stay in August.