Misafir Kullanıcı
17 Ağustos 2023
Nader’s is listed as pet-friendly on Travelocity/Expedia, and I made reservations via Travelocity on Friday 8/11 at 9pm for the following weekend's Suds on the Shore event. The next morning I read the confirmation email, which said to call in advance if you are bringing pets. So, I called and they said they do not have any more pet friendly rooms so I would have to cancel. Seemed like no big deal, right? I cancelled. BUT THEY KEPT $288! FOR NOTHING! THEY WON'T ISSUE A REFUND FOR A RESERVATION THAT WAS CANCELLED by the next morning? Absolutely unconscionable! This was a full week ahead of the scheduled stay. I DID NOT STAY THERE. Why did they keep my $288!!!!!!????? I've never been there. THEY REPEATEDLY HUNG UP THE PHONE ON THE TRAVELOCITY/EXPEDIA AGENT WHO CALLED THEM ON MY BEHALF. WHAT KIND OF UNPROFESSIONAL PLACE DOES THAT?
After multiple attempts Travelocity contacted me apologizing, but said Nader’s refuses to issue a refund, so I’m out of luck. I’m just baffled at how very mean Nader's are being. I don't have $288 to waste and I have to find another hotel. Apparently, this is just a regular business practice for them because you see other reviews just like mine. Management will reply to such reviews with something like, "well, you used a third party website to book" as if that's such a crazy thing to do. It's simply an unfair business practice that needs to be reported as such. Shame on them. Anytime someone can make a reservation, even by mistake, and then cancel it immediately, yet still be charged an outrageous sum, that's unjustified greed and total lack of concern for their reputation.
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