Hotel Zurigo Downtown

The only good things about this property are the location and bus/train pass provided. Room and lobby are bare bones...think Ikea. Nothing in the room at all.like felt like being in a hospital room. The bed was uncomfortable, and the breakfast (average at best) is served in a school cafeteria setting, The woman who say she is the director is unhelpful and and at times rude. She put through the room charge in USD instead of CHF which cost us an additional 40USD bank fee. Any time we asked her a question about anything we needed, all she could say is no to any questions we asked. Definitely would not recommend this property !!

For someone from the UK, it's an expensive hotel, but everything about it is just fine. Clean rooms. Good and friendly service, Nice breakfast. Aircon could be a little more efficient (but it was unseasonably hot whilst we were there)!

Location-wise, this hotel is unbeatable. It is directly across Lugano Central Bus station where you can easily take a bus to anywhere in Lugano (From Gandria to Paradiso) and it is just a 3 minutes walk to Manor shopping area or 5 minutes walk to the lake. We were initially booked at another hotel nearby but we chose to change to Hotel Zurigo last minute as we were hoping to have a bigger room (considering our experiences in other hotels leading up to our final destination in Lugano). While it was advertised as 24m2, it definitely felt smaller with limited shelf space to put our 1 large luggage, 1 cabin luggage and the room definitely felt smaller once we placed our baby stroller in. The room was clean, but the bed linens were very old. It definitely can do with new ones for a refreshed look. The housekeeping team was very diligent as we always come back to a made-up room in the afternoon. Service could definitely be warmer. We were not really pleasantly welcomed at the beginning, with the tone of 'we could have cancelled your booking since we were not able to take the full deposit', despite my writing an email ahead with several room requests. Remember to bring the credit card that you used to make the booking as they require it on check-in. They had authorised the card I had used but because I was not able to present it on check-in, I had to use another card, thus essentially having the same amount blocked twice. Another point of annoyance was that we were charged CHF20/night for a baby cot. It is the hotel policy, but it was not written anywhere on their website until we wrote to request.

Stayed at Hotel Zurigo for one night, and had the best time. Rooms were clean, location was great and staff was so friendly and helpful. They even gave us tips for where to go and what to see and do when there. Breakfast was also very good!

Clean. Staff friendly and efficient. Don't forget to ask for the Ticino pass which allows you to travel in all public transport free of cost. Also it give you discounts on the private cruise ships. Wifi reception is good. Breakfast good served with a smile.

The location of the hotel was in the city centre, accessible to any other location. The room was perfect, and clean and free coffee in your room. The staff were very helpful and friendly. I really enjoyed it, and hope to visit it again.

All Staff very friendly and welcoming . Comfy room with balcony very clean. Underground parking Pet friendly, well situated . Good variety of things to eat for breakfast . Enjoyed our Stay fully recommend this Hotel . Definitely will return , thanks to everybody .

Only some walking minutes from the train station in the centre of Lugano. Lake Lugano is also very near by walk. Rooms are clean. Reception friendly and helpful. Excellent buffet breakfast wit fresh luxuary breads and very nice bacon and eggs etc.

The hotel is very conveniently located just across from the main bus stop. The staff at the front office was very thorough and had some legitimate questions about our covid green pass. But she gave us an upgrade with a bigger room, though over-looking parking lot. The room is basic but comfortable. Breakfast like in most Swiss hotels is basic but good. Unfortunately it rained most of the time we stayed.