Home2 Suites by Hilton Louisville East/Hurstbourne

1st time staying here. Excellent customer service. Breakfast was great, numerous choices. Very clean and felt safe.

Easy access to all the places we wanted to go during our stay. Good places to safely walk the dogs as well.

Front desk was vacant most of time. The person working was 'goofing' off somewhere most of time and even walked right past me when I was approaching desk to check out, ignored me and 'disappeared' wherever she goes to hide. Very unprofessional.

The hotel and its management are terrible. I stayed there from 10/13 thru 10/16 for my cousin wedding. On 10/14 /23 I left the property for breakfast @11am asked housekeeper and 1st front desk attendant to have it done. I return @2pm. The room hadn't been cleaned. Talk to next front desk attendant about it. She told me it be addressed and taking care of ...had got towels from front desk to shower. I dressed and left for the wedding @315pm. I return to the property @10pm. The room still wasn't cleaned. The bedding not replaced , the trash nor used towels removed. One again spoke with same desk attendant. She said that she would do it herself. I left again for drinks returned around midnight. The same not had been done... I had to speak to the 3rd attendant now . He took notes for the the morning shift 10/15. At check out to no avail I was told that I could not be compensated for a unclean and horrible stay. I had Amex call to to express my dissatisfaction with Manger and to no avail...nothing.! She (Elise) acknowledged the horrible stay and said she wasn't compensating me. It I could rate 0 stars .. I would definitely do so. Home 2 suites Louisville east hurstborne is a horrible stay for Hilton gold member or anyone.

We waited at the check-in desk for somebody to come for 30 mins. Once we got our room, the tv did not work and there were not enough pillows. It was less than satisfactory stay.

In May 2023 I had stayed one night on the Hampton side of this property. This visit I was staying in town 6 nights, instead of just 1 and wanted a little more space. I chose the Home2 Suites side. Sun 9/24 thru Sat 9/30. I was in room 442. The room was spacious, all fixtures worked as expected, the true blackout shades worked great. Appreciated the decent sized refrigerator and freezer for a nearly week-long stay - came in handy for a few essentials and leftovers. The room was clean and had a good start-up supply of 3 sets of towels. The AC worked well, even though I set the fan to High at all times, it wasn’t loud. What I did find noisy was when either the HVAC system on the roof or on lower floors cycled on, it created a reverberation or low hum that I found annoying and made it hard to fall asleep – had to use earplugs several days. Also noisy was the trash being collected by loud garbage trucks banging around at least 2 mornings between 3:30am and 4:00am. (An odd numbered room facing the bank or Hurstbourne Rd. might have been quieter) The carpet was stained in multiple places in my room. I think a deep clean is in order. While the room was fine, and let’s face it that’s probably the most important part, the experience in other parts of the hotel weren’t as great. If the hotel can improve these things, they can raise their rating. Breakfast – Monday 9/25 and Tuesday 9/26 – absolutely no fresh fruit offered. I stay in Hilton properties across the country multiple times a year; normally you can find bananas or apples – there were none. Also, the only yogurt offered was Trix cereal-flavored. That might have worked for the 6 year olds, but not adults. Luckily by Wednesday morning they had fresh fruit and the typical Yoplait yogurt selections that is more up to the Hilton Standard. However, each day the toppings containers for the oatmeal and waffles were really gross. They had streak marks and looked and felt dirty. These need to be cleaned daily, if not multiple times during the service. I did not eat any of the frozen and reheated hot items due to high salt content. I stuck with oatmeal and toast or nothing at all. Another thing many Hamptons have had in the past, and this Home2 shares with Hampton, was hard boiled eggs. There were none offered any day. Public spaces furnishings – I didn’t take time to take a photo, but the fake leather cover/upholstered cushions in the breakfast area along the wall with higher backs was peeling off terribly in many places. Looked very worn and uninviting. Workout room – on Sunday there was only 1 treadmill working, the other days it appeared 2 were working, but the 3rd sat there non-functioning with no sign. There was no sanitizing wipes, so all machines were dirty with sweat stains. Staffing at the front desk – The only friendly and truly hospitable and helpful clerk was Rachel. She seemed to care when I shared the concern about the breakfast and was willing to check. Other cle

We stayed in 4 different hotels on our vacation and this was by far the most comfortable

Staff was great and very helpfull at check in. The room had ants and rolly polly bugs.

The hotel was VERY clean. Room smelled fresh and clean. Clarence at the front desk was friendly and helpful. We come to Louisville at least two times a year for soccer and we have now found a new place to stay!