YOHO Treasure Island Hotel

Overall Experience: Overall, the experience wasn't recommendable for a supposed 5-star hotel. Issues began prior to arrival. Policies and Charges: - Strict policies with no room for negotiation, even in exceptional circumstances like travel disruptions due to the flooding in Guangzhou. We either had to pay a cancellation fee, or forfeit the entire booking which is ridiculous. - A high deposit of 4000 MOP was required, an excessive amount compared to other 5-star hotels. - Room allocation didn't meet expectations; despite booking two rooms together, they weren't adjacent, and upgrading was necessary to obtain such rooms. Misleading and money-grabbing policy Service: - Check-in staff lacked warmth and courtesy, focusing more on reciting policies rather than welcoming guests. - Breakfast staff were reported to be rude, which is not acceptable for a high-end establishment. - Some positive interactions were noted with bellboys, but these were overshadowed by other negative experiences. Amenities: - Various issues were encountered, including faulty remote controls, toilet doors unable to be closed tightly and fridges that are not even cold - Access to amenities like the swimming pool was restricted and you only can enter if you’re wearing swimming costume, which felt unreasonable for paying guests who wants to check out the area/take some pictures. - Thin room walls led to disturbances from neighboring rooms. Prepare to be awoken by slamming doors, beeping noises throughout the night if you’re a light sleeper. Location: - The lobby was unattractive and cramped, lacking the expected grandeur of a 5-star hotel. Even the surrounding 3 star hotels have larger and nicer lobbies. - While the hotel's proximity to a bus stop was a positive point, it didn't make up for other shortcomings. Cleanliness: - The cleanliness standards were subpar, with noticeable stains on the marble floor and window seat. - Despite being a newly opened hotel, cleanliness wasn't maintained adequately. Breakfast: - The breakfast variety was limited and repetitive over the four days of stay. The same few dishes was served throughout. - Lack of live cooking stations and you can only choose from 2 dishes for the “live cooking”, which took very long to serve. - Cleanliness issues extended to the Chinese restaurant adjacent to the breakfast area, where there was a fly in our food, at least they offered to change to a new one for us. Overall Conclusion: - I would not return back again.

During my recent visit to a newly opened hotel, I encountered an aspect that significantly marred what could have been a flawless stay: the presence of an unpleasant odor in the room. Despite the room’s visually inviting and modern aesthetic, this unforeseen issue detracted greatly from the overall experience.

very nice. it's new hotel and the room is spacious. they have shuttle bus from Wynn Macau. the view from room was very nice.

Newly bult, adjacent to bus stations and assessible to major sightings.

Great View, location is also good overall it is clean. Worth the money

clean and tidy room with attractive lake view facing the Macau Tower. Very convenient location with a high fashion/ cosmetic shopping mall and big supermarket in the lower floors. Swimming pool is located near the lake side and definitely the highlight point for taking nice pictures. Also, guest can enjoy a relaxing bubble bath in the big bathtub in the bathroom. An excellent hotel for a relaxed holiday.

Great location, really pleasant and clean rooms. Excellent service especially to houskeeping staff Ms. Nylene. We will come back and stay again.

Every thing is good. Just want to say the service is little bet late

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