Sofitel Macau at Ponte 16

Fabulous from start to finish. It was not my first stay at the Sofitel Hotel in Macau, and it will not be the last. I missed the art, pulse and liveliness of Macau, and the Sofitel is perfectly located for an incredible stay. Sofitel has charm. It’s a gorgeous place to stay with the warmest of welcomes. The friendly team made a huge effort to share the best in service and create a remarkable experience, and they did. Experiencing the warm welcome, the surprising birthday platter and the genuine kindness shared. I can not thank the team enough. When asked about off-the-beaten-track places, the front desk team did their best to offer advice and local insights. Sofitals reception team shared helpful suggestions on bus routines, times to visit areas and sights to see along the way. These suggestions made a difference. The room standard was amazing. The hotel doesn’t let anything slip, they updated and revamped beautifully. The river view room was bright, with a comfortable bed and a spacious bathroom. The amenities are five-star standard, and the cheerful housekeeping team were kind and friendly. I would like to extend a huge thank you to the team who was a pleasure to chat with and get to know. There are many shout-outs for this stay. The kind and thoughtful little things such as the handwritten card and handy guidebook. The friendly faces were a pleasure to meet, and the inspiring reception team who gave good local advice to the minibus team who collected customers with care and perfect timekeeping. Sofitel Macau has so many floors and layers, from the glitzy chandeliers and pool with a fresh night view ( my advice: you must check out the 6-floor evening view) to the clean and relaxed gym ( hosting quality equipment) Thank you, Vinny, Jessica, Jade, Kate, Joy, Lee Mark, and Angel. I hope the weekend brings you a lovely moment in your diverse neighbourhood.

The location is superb in front of public bus stops and the amenities are great. However, i wish they could provide fluffier pillows as the existing pillows are too flat and soft hence, unable to provide support to my stiff necks despite stacking them up. Love the mini drinking water dispenser and the facilities at the gym are top notch. The staffs are friendly and helpful too. It would be perfect if there was an airport transfer to/from hotel as it was a hassle to flag for taxis around the area

Good value at Macau side. Decor is a little dated and the entire property is maintain well. I would stay here again.

Very good accomodation experience here! City view is much more proficient than the river facing view. Very polite staff + touching software + good sleeping environment, make me live here for over 10 times since her grand opening, Keep on and I expect to visit the hotel again...., 😃

Very convenient location with easy access using public transport. Short walk to San Paolo Ruins.

Hotel & room has some age but maintained well. A nice selection of food items for breakfast.

You can tell the hotel’s age by its lobby, and it can get really busy especially in the afternoon and with a ****** connected to it. While the hotel room itself is spacious, clean and well appointed, the overall design of the hotel is a very typical tacky type of grandeur you would find in **************. It has that dark, busy design. The people working there were very friendly and helpful however, and the breakfast was fantastic. They have a cheese platter, deli meats, breakfast burritos, different kinds of oils and sauces for pasta, salmon, rye bread, and the pastry on offer was really good, especially the flavored croissants.

Excellent service by the Sofitel staff. Beautiful room and great view over the water. Location is good if your focus is on local sights and food. Not so good if you are looking for the big ******s and high end shopping. Shuttle bus service was not good. Limited hours and availability.

Staff is polite and helpful. The rooms are clean and comfortable