Hampton Inn & Suites Madisonville

Check-in was quick and room was clean and well-maintained.

The beds were great along with the assortment of pillows. Shower had great pressure and the frig was cold. Best of all was Susie in the breakfast area. She went way out of her way to make sure we had enough of everything, even refilling coffee cups and asking if we wanted a box to go. We've never experienced that kind of service along with breakfast. Check out was a breeze too.

Great location, and clean. The room rug was a bit worn and spotted with stains and the fr refrigerator was very loud at times otherwise it was a great stay.

We had a lovely stay at this property. Comfortable room & beds, good pillows, good lighting, mostly clean room -- and an extraordinary breakfast experience. "Susie," who oversaw the breakfast room Sunday morning, could not have been more sweet and welcoming -- she even stopped by the table periodically to clean off used plates, etc, and ask if she could bring us anything! (We were a group of 4, then 6, then 8 adults in town for a 50th high school class reunion.) I have never experienced such a kind, sweet, helpful breakfast service at a self-serve establishment! One sad glitch -- when we checked into the room, we found "poop speckles" all over the inside of the toilet bowl. We let the front desk know about it when we came back from dinner in town, and it was cleaned after we took our showers the following morning. But we spent the night with stranger's poop clinging to the inside of the toilet. But I must say, the front desk apologized when I called their attention to it, and they did clean it the morning of our 2nd day there.

We stayed overnight the staff were amazing really nice. The bed was so comfortable the room was clean. Breakfast was great the worker was really nice. Will definitely stay here again next time we visit that area.

The hotel was very clean and the staff very nice. The lady in the breakfast area I believe her name was Sheila was very helpful and very nice.

The staff was so friendly and helpful. The property was in good condition. But the entire hotel smelled. After checking in to our room, I returned to the front desk and asked to be moved. The room smelled awful, and the awful was covered up with some sort of "fresh scent." I knew I couldn't survive in that. The second room didn't have the foo-foo smell, but still smelled bad. Sort of like dog feet. Or stinky vacuum bag. Or something along those lines. The hotel had a distinct smell when we walked in the front door, too, similar to the room stink.

Everything was just as expected

Great service from Susie in the breakfast room.