Ramada by Wyndham Maggie Valley

I will start by saying that I did NOT stay the night. The pictures are very old so they hotel looks nothing like them. The indoor pool and hottub are not working which I the primary reason I booked. They also do not have breakfast as promised online. I told the woman at the front desk I wanted to cancel because there lied on their booking. She then charged my card for the full stay without my permission. When ******* called on my behalf she told them that there wouldn’t be a manager there for another week and they would have to call back in a week. So unprofessional!

The heat did not work in my room because tue air filters were clogged with dust. The problem was later fixed and it started heating after the re-useable air filter was cleaned and re-installed.

Worst hotel i have ever stayed at. Asked for two days to get clean towels and were told they don’t have any. Boogers on the walls, fire alarm falling down, heavy mirror attached with one screw. Heated pool with no heat Snack bar with no snacks. Compare their advertising on ******* with the ones posted on other reviews. Was told the manager and housekeeping were not going to be available till the next day after we checked out. , however when we decided that we could no longer stay in the hotel and left early, you could see their staff living on second floor. These people including whoever responds to their horrible reviews seem like complete thieves. I would wish this hotel experience on absolutely no one.

Not clean, dirty fridge, broken lamp, remote, and phone. Pool and hot tub were dirty. However, it was a convenient location to the ski resort.

Staff was rude upon arrival. Was told to go away from the desk while the front desk attendant was on her earbuds. While waiting, another family came down to report the room they had received keys for, already had a family in it. They said the family they walked in on was also very upset. Then, when the she got to us, she told us their system was down and we would need to find an ATM and get cash. Seemed very odd all around.

Stay was better than expected!! Staff was nice and friendly. Breakfast was on point 👉

We stayed for 2 nights. The manager on duty was a lady and she was very accommodating!! The ice machine didnt work, but if you ask the front office she glady got us some. The thing that was most upsetting was I thought with it having an indoor pool it would be heated but no it was cold, my daughter was disappointed. Our room was clean, the creek behind us was amazing!! Our room was creek side! Overall it was a pleasant stay. Not a frill place but quite and the lady working there was so nice to us!

Place seemed to be under repair and that happens. Nothing fancy priced appropriately for the condition. First room we were checked into was not yet cleaned and it was after check in time. We were quickly given another room. One bed had burn holes on the bed spread. Beds were comfortable and overall for one night this place served our needs. If we were to stay longer than a day we would stay elsewhere.

Holes in the sheets on both beds, stain on one bedsheet. Black (mascara?) stain on washcloth. Fridge leaked and was set up so that it was hard to open. Mildew on the shower curtain, bath door jamb filthy in the corners, pipe under sink filthy and could be seen from toilet. Toaster oven was horribly filthy with burnt on food and stains in the window of the pull down door. Broken tiles in the doorway. Smell of the pool hot hard as I walked in the front door. Area around the water fountain in fitness room was disgustingly dirty, obviously not mopped or cleaned properly.I have photos of everything and am happy to share. The young lady at the front desk made excuses for everything which I showed her. She offered new sheets but did not offer a different clean room. I will not stay there again nor will I recommend it to others. (This would not let me add photos on my review even though there was a place for them)