Misafir Kullanıcı
11 Haziran 2023
Please avoid this hotel. You will feel cheated and disappointed. We wanted a couple of hours early check-in since we had arrived early. The hotel was empty, but still they did not give us early check in. The reception staff totally unhelpful. What is a holiday without breakfast, Wi-fi, or swimming pool? We experienced all these in Soul Vacation. They had no breakfast spread in the dining hall. Instead, there were only sign cards mentioning the food items. You cannot see them, they are made to order! And when it comes from the kitchen, it is cold and limp, as if made and kept in advance. Some fruits and salads were kept on the table, but they were stale. The restaurant staff looked apologetic and embarrassed, but what can they do if their ***agement is poor? Your entire holiday mood gets spoilt when you can't even start your day with a decent breakfast. We tried it one day, next day we went out to a nearby restaurant and had breakfast. Other problems -- pool was being renovated (we received an email prior to the date of our journey, when it was too late), the room had insects, wi-fi didn't work properly, soaps and toiletries not provided readily, you have to ask for them. The staff looks nice, the problem seems to be with the ***agement -- or the lack of it! We moved out after two disappointing days, and checked into a very nice hotel nearby. We had selected Soul Vacation after reading good reviews, but they look fake. Our experience was totally opposite. I would never stay in Soul Vacation, and advise travellers to avoid this place.
Çevir