City Garden Grand Hotel

Actually this hotel is strategic place because some of restaurants nearby open till quite late. The staffs were friendly, the room was clean, and the view from rooftop was amazing. My hubby and I enjoyed breakfast buffett because the food taste was great too and had some variety. Last but not least the massage service was superb and value for the money that’s why we came twice.

I recently had the opportunity to stay at a hotel with a rooftop bar and infinity pool. While the experience had its highs and lows, I would rate the hotel 3 out of 5. Starting with the positives, the rooftop bar was a highlight of the stay. The view of the city from the top was breathtaking, and the atmosphere was lively and energetic. The drinks were well-made, and the service was attentive, making it an enjoyable place to spend an evening. The infinity pool on the rooftop was also a standout feature. The pool was clean and well-maintained, and the view from the edge was stunning. The pool area had plenty of seating and lounging options, making it easy to relax and soak up the sun. However, there were also some negatives to the hotel experience. At check-in, the front desk staff were unhelpful and seemed disinterested in providing assistance. When I had questions about the amenities and services offered by the hotel, I received vague and unhelpful responses. Furthermore, on a couple of occasions, I had to wait an unreasonable amount of time for assistance from the hotel staff. For example, when I requested extra towels for my room, it took over an hour for someone to bring them to me. The housekeeping staff was also inconsistent in their cleaning services, with some days the room being well-cleaned and other days finding uncleaned areas. Overall, the poor service from the hotel staff was a significant downside to my stay, and it had a negative impact on my overall experience. Given this, I would still rate the hotel 3 out of 5, as the rooftop bar and infinity pool were impressive, but the service from the hotel staff left much to be desired.

Greast rooms, clean, elevators a bit slow. Front desk personnel super helpful and friendly, so is pool staff. The top floor pool is really the best here, open from early to 10pm it offers a refreshing bath and a great rest listening to the live band performing in the rooftop restaurant Firefly

It’s always a pleasure to stay at City Garden Grand. Staff always trying their best to resolve issues while offering a comfortable stay. Roof top bar offers great views of the city. 🤗

From the entrance of the lobby I like how the guard approached me and my kid. I forgot to get his name to commending. Front desk JOY is nice she did not hesitate to offer a crib since I have a 1 year old kid. The next day before we checked out, we had a breakfast in Spice. I was not able to get the name again of the young guy in café section. He offered me a latte which I love to start my morning. My family enjoyed staying in this place. We have not visited the pool and roof deck coz we only stayed over night but will definitely go back here! Thank you Trip.com for your employees privilege to experience this kind of vacation.

Hotel is clean and functional. For the price paid very happy with the amenities and everything on offer. Got an upgrade to a quiet room. Very happy with that. Can still hear cries from babies at the other room but luckily not bothersome and we still had good night sleep over the 2 nights we stayed with this hotel. Location is close to makati, a short grab ride to green belt area.

Its always An Awesome Place to stay here...Excellent Service from the front Reservation down to the housekeepinhg..Special menrion to Mr. ALVIN of the reservation team, Chef Chris of the F&B department amd also to ther GM. I will keep coming back..until next time..

It was a pleasant stay

It was an enjoyable and comfortable stay. However I was disappointed with the slowness of the escalators. At times had to wait for 10 to 15 minutes for the escalators. It was bad at the 8th floor ( function rooms) as only one lift was serving there.