Jabal Omar Marriott Hotel, Makkah

The breakfast was amazing but bakery is so so Location also is very difficult to walk to it need wait bus Stuff is excellent

Had a fantastic stay. Hotel location is in close proximity to Haram. Easily accessible via shuttle or just walking. Standards are maintained at top level. Keep it up!!

Very nice service Staff very cooperative Welcome by receptionist lady (do not know name) was warming All amenities provided in room Love to stay again

Very comfortable stay and good service overall. The house keeping was too good.

Excellent Hotel. Excellent and friendly staff. Very near to Masjid e Haram

Very comfortable stay. 5 min uphill walk from Haram to the hotel. Shuttle service very convenient Would definitely recommend

location was not nearby popular but giving less people crowded and 24/7 bus service cover-up all disadvantages ...

Very smooth check-in, although we arrived early. The receptionist was very helpful and polite. The room is spacious, clean, and new. They provide shuttle bus to the Al-Haram area, so convenient! Very quiet hotel and one can feel the luxury.

I had a bad experience with the lobby receptionist. I lost my iPhone 14, which I left inside the Jabal Omar Marriott shuttle bus around 2 am when I went to the Haram for Tawaf. I called my phone using my sister's phone when I noticed I left it on the bus. Thankfully, someone picked up and he want help to pass my phone to the hotel receptionist. While at the Haram, I focused on my Tawaf and prayers, returning to the hotel around 11 am. My sister also checked my phone's location during our time at the Haram, which showed it was at Jabal Omar Marriott. However, when I met the receptionist and inquired about my phone, she denied any knowledge of it. Despite my insistence and showing her the phone's detected location, she remained unhelpful. Her name was Alpra (not Arabic, but she appeared to be of African descent). Fortunately, I approached the bellboy service for assistance. I showed them the picture of my phone's detected location in the surrounding area. Two of the bellboys, wearing red shirts/jackets, were particularly helpful. They meticulously checked each desk at the receptionist lobby and found my phone inside one, right beside where Alpra was standing. If Alpra help me during i approach her I only will took around 5 minutes. But because of her reluctant it took me almost 2 hours to get my phone back.