Pelagia Bay Hotel

We arrived at the hotel and the two superstar staff who were called Yannis and Lucy were there to greet us. Yannis took our cases to our room. We had to pay a resort tax and an air con fee. The hotel is small but set in a really lovely position with great views. There is a short walk to the local beach and a taxi back as the hill is very steep. Pelagia bay itself is beautiful, consisting of a small beach and a few restaurants and bars. The food at the hotel was sufficient with a small choice but sadly not very warm. The rooms were clean and towels changed daily. Overall the gem of this hotel are the amazing staff who welcome you and work extremely hard to make sure that your stay is as comfortable and enjoyable as possible. We have booked for next year!!! Thank you Yannis and Lucy for making our holiday what it was!

This very comfortable and clean hotel is for those who would like to walk 15 min to the very beautiful and I would say perfect beach in natural laguna, so we did not have waves during our 12 nights stay. Lucy and Janes, 2 very caring and professional managers have met us and had helped with everything that we were interested in. If you would not like to walk- there is a 5 euro taxi from Vasil store. If you want to eat something not in hotel - there are numerous restaurants everywhere. The first that is 5 min walk is Gorge’s restaurant, and probably 30 different coffee places and very good restaurants you can find on the beach. In the Hotel we had exquisite Greek barbecue and very pleasant and professional dancers one Friday. When we asked about the bus to Heraklion we were provided with handouts and schedule of the bus that was in 10 min walk next to bakery. It turned out that it was the owner of the hotel who printed schedule of that bus for us. This hotel has good clean pool. We had 2 story room with stairs ( we wanted to walk),room was with balcony and spectacular view on the sea. Highly recommend this place.

Just back from an enjoyable week at this lovely hotel. We arrived in the evening to a very warm welcome from Yanni. All the staff were friendly and helpful. Breakfast and dinner served on the open terrace with lovely views of the sea. Bar snacks were great and reasonable prices. We were very lucky to be there at the same time as a lovely mixture of guests, English, Dutch, German etc, which meant the evenings at the bar were good fun

Not my first visit to Pelagia Bay hotel it once again did not disappoint. The hotel is a small friendly escape with the most amazing staff, from the minute you enter and are met by the team you are made to feel at home They will do anything for you that you ask of them always with a smile and chat, the cleaners are there daily and the rooms are basic but spotless, towels are changed daily beds changed every other day ( I’ve stayed in 5 * hotels that don’t do that ) pool area is clean and inviting there are plenty of beds and umbrellas and of course you can get snacks, meals and drinks from the bar from Giannis who is always about. The beach is about a 7 minute walk but be aware that it is down a steep hill and the walk back is not the easiest but a taxi is €5 each way if like me you don’t want to do or can’t do the hill. Met some great people and had the best time and a lot of laughs Once again a Huge THANK YOU to Stefanos, Giannis and Lucy and all the other staff for making my holiday another amazing time x

We regret booking a week at this place, The room was of a very poor standard (Substandard is probably an appropriate description). It’s not really a hotel, but a number of separate buildings with rooms in. Our room was very old and decrepit and the beds in our room were hard and very uncomfortable. The photos on the website are not a true depiction of the reality of this place. It’s been left back in the 1970’s and still has the original furniture crying out to be put out of its misery. Curtains are paper thin and frayed, allowing sunlight through early every morning. There are steps wherever you go in the compound, we had to negotiate 53 steps to get from the entrance to our room, so would not recommend to anyone with mobility issues, We met several elderly inmates who said they had not been made aware of the sheer number of steps everywhere. There are no hand rails anywhere which would be illegal in the UK and the outside areas became very slippy & dangerous when wet. There is no restaurant area at this place, there are only 4 old tables in a small mezzanine above the food area which poor guests have to fight for when it rains (as it did during our stay). All other tables are outside, which is great if the weather is fine, but during our stay we had wind and torrential rain which flooded the whole area. The food quality was terrible at best and the so called hot food was always cold with nothing to keep it hot.(Oh, there is a microwave on a table which pleads with you to use it. )The problem for us was that most of the food on display resembled leftovers before it got to the plate. There are no staff in the food area to help serve or clear. You have to clear your own tables and scrape your own plates in a big flip top bin. Even if you wanted to complain about the food, there’s nobody to complain to. I’m guessing all the staff hide at mealtimes because they’re scared of being overwhelmed by paying guests complaining about the poor quality food. We ate out nearly every evening to avoid facing the ordeal. We couldn’t understand why this place had a 4.5 rating , but having looked more closely, it became clear that many of the good reviews do not appear genuine and many so called reviewers only had one contribution . We also noticed that photos added on recent reviews were not recent, but were obviously taken in a previous life of this hostel when it may have had something good to offer. We never expected this place would be fantastic, but the basics of cleanliness, safety and edible food should be a basic human right. Very disappointed and definitely misled by the advertising of this establishment.

From the evening we arrived til the day we left we’ve had a great holiday at PELAGIA Bay . All the staff are fabulous , always greeted with a smile and hello how are you ? Room was cleaned daily and it’s very spacious, ours had a sea view and the sunrise was beautiful to watch ( room 9 ). Food was good and always something to put a meal together. Yes there are a lot of steps in the hotel so not suitable if you have mobility issues. A great big thank you to Yannis who along with all the staff worked so hard, he’s #1 barman, and we certainly hope to come back again .

I have spent the most chilled week in this hotel. from the moment we stepped in, the staff have been nothing but helpful, nothing has been too much trouble. the room is basic but spotless and it's got a kettle and a fridge. our towels were changed daily. we spent all of our evenings in the hotel bar.....big shout out to giannis who kept the music and drinks flowing. made some brilliant friends. the only complaint I have is the incessant moaning from a person who has previously left a review. I agree with others that although she said the food and pool were disgusting she spent a lot of time in there and eating. one thing that definitely isn't true is the staff being lazy. they work so hard and are so accommodating. I'm sad to be leaving

It's a wonderful peaceful haven with beautiful sea views. This place is small enough to form lovely new friendships with others but large enough to have your own space if that's what you prefer. Lovely, attentive and hard working staff. It is a 3 star hotel that meets all your needs Lots of steps due to its unique position and a healthy walk to/from the beach, so great for yout wellbeing and getting your steps in. Clean, basic but comfortable rooms and I never went hungry and enjoyed the small but varied buffet choices... It's for all these reasons I have never forgot my stay here in 2022 and I've booked to return in June 2024 and cannot wait to arrive....

Sad to be leaving today after a fabulous week at Pelagia bay hotel, we did change rooms as had asked for a ground floor room and that’s what we were given, but being fickle changed our minds and wanted a sea view! Enquired in the morning and Lovely Lucy had us moved by that afternoon, free of charge, Stefanos ,Giannis, and Lucy work incredibly hard carrying bags for you, sorting any problems, booking trips, serving behind the bar, checking everything is ok with your meal, as does the smiley man serving and replenishing the food, sorry didn’t catch your name, it is basic but there’s enough choice and you would not leave hungry,I note a previous reviewer complained bitterly about everything, saying the pool was dirty (but seemed to spend enough time in it!) It was not dirty it was actually very clean! Likewise with the “inedible disgusting food” but again managed to consume enough of it from what we saw! As for the rooms they are basic but clean and comfortable, ( thanks to the hard working cleaning ladies) with a hot shower and our fabulous sea view , on which we enjoyed a glass of wine every evening, The previous “unhappy reviewer” was just along the hall from us, so not quite sure why their room was so bad! No pleasing some people I guess! To sum up this hotel is a complete bargain for everything you get. Highly recommend it it and hope to come back again next summer. Thank for making our first trip to Greece a wonderful experience full of happy memories, we don’t want to leave😭