Pierre & Vacances Resort Terrazas Costa del Sol

We have just returned from a great holiday as a family of 4! The views from our apartment were incredible and my boys loved looking out at the boats and Gibraltar Rock. The apartment was clean and spacious, our towels and beds were changed on day 5 and day 9. The resort was high up on a rock front, which gave the views but also meant that that we were a fair distance from the shops etc. We hired a car as other reviews recommended and I agree that this is essential. The supermarket on site has some essential items as you arrive but I wouldn’t rely on this and you will probably need a bigger supermarket. The cooking facilities are functional but a bit limited. There is a hob, kettle and microwave. We managed to cook some lovely food but we definitely missed having a toaster for the mornings! A lovely welcome cleaning pack is left which includes cleaning cloths, dish soap, anti bac cleaner and some dishwasher tablets. Just take your own tea towel! There are two pools. One is adults only and the other for families. There was a queue each morning to get into the family pool area to reserve sun beds. If you went down later than 10 you were unlikely to get a spot. The atmosphere around the pool is lovely with a lifeguard on duty. There was occasional entertainment throughout the day to get involved with too! There is evening entertainment but we didn’t go to much of it. My son loved the pool party though! If you are looking for an escape from the busy world then this is really an ideal place to relax and have family time!

The rooms are very nice and so is the staff. However people go early in the morning to the pool and place towels on the chairs and leave them there all day, therefore no space to sit when you come to the pool. Not very convenient and uncomfortable.

absolute disgrace of resort. myself and my partner were due to spend 11 days here (still supposed to be out there) but we didn't even stay here 24 hours. nothing open, no bars, restaurant, pool, the "mini market" is the end of the reception counter. which is only open for a few hours each day. the room is a disgrace, cabinet doors hanging off, inside the fridge is rusted away, walls all dirty and grubby. looked nothing like seen online. tried to raise our concerns with a member of staff and all he could do was shrug his shoulders. hight of ignorance. we asked was manager around, said, yes. Complete lack of customer care. we will not b returning to this resort. AVOID AVOID AVOID

We are a couple who arrived late in the evening due to our transfer being late and the gate was locked so the taxi couldn’t get in. We went through the side gate and there was a security box with a code. We weren’t told about a code for check in and the taxi driver helped us get our room key out of the box. Was a very stressful start to our holiday! We couldn’t even call reception because it closed at 9pm. The next morning the reception didn’t open till 10am which was ridiculous having no water or anything. The receptionist staff were very rude and unhelpful. Was surprised that they didn’t care or wanted to assist us. They told us all the facilities were shut down, no restaurant, bar and only one pool. It’s an absolute joke! We had no idea and no one had informed us about this. We were utterly upset and disappointed. We wanted to move hotels but unfortunately our holiday company could not help us. We had to spend way more on a car rental because the place was so far away from anything such as a shop to buy water. We spoke with a few families who were very upset and disappointed as there was nothing for the kids and all facilities were closed apparently due to winter season which I had never heard of. Very disappointing! We won’t be going back. Lovely place Malaga and in future will stay in Estepona. Avoid this hotel! You’ll get ripped off!

We have just arrived home from our week’s holiday. The hotel was lovely and the staff were all polite and helpful. Especially the ladies who work in the shop. If you stay at this hotel you will need to hire a car as there is nothing close by, you will be stuck at the hotel the whole time. We found taxi’s were expensive and we had to have 2 taxi’s as there was 5 of us. We went self catering but had to buy all of our meals from the on site shop, we found it reasonably priced and managed to buy breakfast, lunch and dinner for around €30. The only thing I would say that needs improving is the cleaning, our room wasn’t cleaned once nor did we receive any clean bedding or towels for our whole stay. The toilets by the pool/bar were filthy, there wasn’t any soap or toilet roll and only 1 cubicle door would lock. There was a queue every morning for the sun beds and some people were running to get them, but if people reserved them and didn’t use them within about 30 mins then the life guard would remove the towels from the beds to allow someone else to make use of them which is a great idea as some people would put their towels on the beds and then sit at the bar all day or go out. All in all we had a lovely family holiday.

Thief's!! I left my wedding ring which was also my grandfather's in my bathroom beside the sink as I was going to the pool with my family and didn't want to lose it !! on my return I seen cleaners hovering outside my apartment and I went in my ring was gone !!! I informed reception and a lady who spoke English said she would contact head of cleaning and check all key cards of who has entered and I said I would return next morning when I did the lady hid and sent a man out who also spoke English and he was rude and obnoxious and just gave me the impression that they done there investigation and found out I was rite and tried covering it up absolutely disgraceful completely ruined the whole holiday on my second day and I've still 2 more to go avoid this place or guard your valuables no cameras or nothing for me to prove any of this !!!