Misafir Kullanıcı
27 Şubat 2023
19° 5'19.05"N 104°18'44.27"W I’m not going to evaluate the hotel but my experience there. First, I rode a bus for 6 ½ hour from Puerto Vallarta to Manzanillo. When I got to the hotel, around 20h00, I was registered and shown to my room. Upon entering the room, I had my first deception. The image on Trip Advisor did not correspond to the room I was given. This room, number 9, had 2 beds, one double and one single and nothing else. No furniture, no table, no chair. It was next to the pool and the noise was pretty loud. I went to the reception and asked if this was going to last very long. I was told that the guests were asked to stop music at 10:00. I went out to eat, came back and went to bed. The music stopped at 3:30 in the morning. But a couple stayed there talking loudly until 4:30. I got up at 6:00 to get ready for 8:00 when I was being picked up for a tour of Manzanillo. There was no hot water. I went to the reception to ask for help. I was told to turn the tap marked F (for frio) and wait 5 minutes. I waited half an hour. No hot water. So I got dressed and went to the reception to ask where to go for breakfast. I was told nothing was opened before 8:00. So I went to the OXXO (300 meters) and got a ham sandwich and a coffee. When the tour finished, I went to the reception and explained that I was canceling my second night because of the 4 things that I wrote here. The receptionist refused to give me my money back. I asked him to call the owner and explain all the problems I had had. He also refused to reimburse me. So if you want to stay there be advised that they are not honest.
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