Banana Bay Resort & Marina

I booked two rooms for our friends both rooms were clean and the location was nice but our room the tv did not work well we called three times over two days yet got no responce.the most disapointing part was the resort facilities were not open the pool bar we never saw open and the bar at the waters edge was only open twice we called and was told the bartender couldn’t make it. We found TJs down the road and spent some evenings at that resort. The breakfast was not enjoyed by anyone in our party. I cannot recommend this resort.

Everything was great but the floor and room was  absolutely dirty and it smelled horrible you had to pay extra for breakfast and it wasn’t even a good meal. the milk was bad no eggs no nothing just a apple and little boxes of cereal. I had to wait 2 hours for the towel and they still didn’t give it to me also each day we stayed I had to pay a 50 dollar fee

Loved this place! Had everything we needed and more!

Excellent

Decor was nice; crisp blue and white. Bedside lamp did not work. Someone didn't know how the toilet paper holder worked, so it was broken. Cross bar fell off along with toilet paper roll. Balcony was unusable as it smelled like swamp. Decor in bathroom was wierd.

The staff: Very kind and courteous. Attempted to help with all of the complaints. The first two days we had no housekeeping. I went to registration to get clean towels and coffee. But I only saw one housekeeper the entire stay. One! The room: it was clean when we arrived and the beds are very comfortable. The property: The outside area could use a little attention picking up wooden pallets and giving the landscaping some attention. They should not advertise a pool bar or seaside bar because they were both closed. The first night the seaside bar was open but the last three nights it was closed. They lost a lot of business because many people were walking out to it. Anyway, basically this place is operating with practically no staff. Those who are there try hard to be helpful but they are extremely understaffed. This could be a really nice place! Also, the breakfast is a box of a bagel, muffin, and juice. They have one little coffee maker that was always brewing because it could not keep up the how many people needed coffee. We drove to get coffee every morning. And, make sure you look at the hidden resort fee!

The location was convenient. Loved the views, marina, pool area, and acess to stunning location on the Gulf.

check in was at 4 but the room were not ready until 4:50. The lady in the reception wre not very helpful. Also the place could do with a fresh up. Looks old.

Arrived, told our room had broken AC so had to use another room with airbed for 1 night, not ideal but these things happen. Said we’d take the room with no AC but told not an option. When we got to our block the room we should have been in was being used by a family as they were sat on it with swimwear drying on railings - aircon wasn’t broke we’d been double booked & lied to. Our captivating view was the car park. Pointe bar: what a dump, cushions either missing or dirty. Fridge broken, chap said no stock, only draught beer, 1 can of warm diet coke & some iced lemonade! A bin bag was delivered & told it was airbed presumed someone would be back to make the bed up. Nope we had to do it. Next morning at breakfast we were handed 4 boxes, we went into a soulless room & opened them to find a wet soggy muffin, frozen cheese omelette, yogurt & bagel with orange juice. Asked about room, told an OV was available, took our number & said we could move at 12. Hadn’t heard by 3:30 so went back & abruptly told no OV room available but original was I expressed my dissatisfaction in experience so far at nearly £300pn I felt was just poor value & was told “all resort fees waivered” which is nice but not addressing any issues. Our room 315 the room was spacious & clean. Pool is filthy it's that bad people have written their names in the dirt. The jacuzzi is dirty. Pool bar wasn’t open in the 4 nights we stayed. Grounds are unkept, no maintenance, broken borders, uneven patio, poor impression.