Marriott's Crystal Shores

We were at Crystal Shores for only 3 days but plan to return for a longer stay. The point value for owners is a little more for a stay here but it’s well worth it. The property itself is beautiful, updated and spotlessly immaculate. The villas have large lanais with lots of comfortable furniture to relax and enjoy the view. Two of pools have lovely ocean views and there’s hot tubs and all the Marriott usual amenities. The staff is helpful and attentive; check-in was very efficient! The beach is steps from the property and has countless activities available for families. Marco Island is full of great restaurants and shopping. (Naples is nearby too.) We will return here- highly recommend this MVC.

We stayed at beautiful Crystal Shores in a 11 floor Island View Villa that appeared to be recently refurbished…we had fabulous views of the Gulf of Mexico as well as Marco Island…All associates were friendly and ready to assist…the grounds are beautiful and immaculate…we didn’t use the large pools but did spend a little time,after coming off the beach,at the small zero entry pool that had a children’s water slide..kids had lots of fun…the Beach and Gulf was beautiful…we rented an umbrella and 2 loungers for the week and loved the idea of coming down to the beach anytime and our chairs and umbrella were set up and ready to use..We had lunch at Stilts one day and it was very good….there are plenty of great restaurants nearby…..We had a great time at Crystal Shores and plan on returning next year.. I highly recommend this fabulous resort.

It was off season so there wasn't much activity. The rooms were lovely and clean - ours had a beautiful view of the ocean. Each bedroom had balcony access. Kitchen / living area was spacious. Tight covered parking area but outdoor parking was better. The 2 food venues were basically outdoor seating only which was chilly in the off season. The choice of furniture in the general living area as not as comfy as it could be. We would go back during warmer weather.

We actually stayed next door at The Charter Club, but Crystal Shores need to know that their blasting pool music is beyond not cool. It's really annoying, actually, so ffs turn it down, will ya? We stopped in for some pizza to see what the fuss was all about. Hardly anyone in the outdoor space and the entertainer had her stuff so loud we couldn't have a conversation. Please stop trying to create a party atmosphere on an island that prides itself on calm relaxation.

This place use to be nice and clean. Our room wasn’t ready at 4pm for check in. We stayed on the beach. Came to room around 8-9pm after sunset. And when kids went to Shower the shower would not drain. It would feel up with cloudy water. We called and some took an hour to come and when they come they couldn’t even fix it. They poured acid into it and still would not drain. Water was up to your ankles. This is how you get bacteria on your feet. Management was rude and didn’t care about the issue. We asked if we can have a 1 hour later check out and they said no. It took them 2 hours of trying to fix it and kids couldn’t shower right away to go to sleep and we can’t get 1 hour later check out. Management here would have made sure we were happy. We would not be staying here going forward. We have been bonvoy members for 10 years and this is unacceptable. I would not recommend this place going forward!

What a wonderful resort! We loved the accomodations and the location. It is close to alot of restaurants and shopping. We will definitely be back. They went above and beyond with keeping us happy. It was 97% full but were able to accomodate all our needs. Rooms are updated and facility is beautiful!

really frustrating that when i called hotel directly (at this point i have been told that there are no workers who do reservations at the hotel and that I must have been transferred) to make a reservation they offered me two free kids breakfasts with our stay. I would not have known to ask for that. when we went down for breakfast the server had no idea our breakfast was free and she suggested i go to the front desk. we would have never gotten a full buffet for the kids as one of them ordered only cereal and one ordered pancakes. and we prob would have just went somehwere else where my omelet wouldnt have been $22. insane price for an omelet with nonorganic ingredients. the lady at the front desk was not kind smiley or helpful and said it wasnt the hotels fault it was reservations fault. when i showed her the phone number i called she said ow that was our number but they must have transferred you. i then asked to talk to the manager. everyone passed on the blame and was pretty rude at your hotel. if someone is going to be offering free breakfasts but actually lying its a pretty low way to sell a room. just dont even offer that if you cant live up to that. I would expect that from somewhere other than a higher level mariott

Got back last night from a 5 night stay with family at Crystal Shores. First time here and we loved it. Enough activities to keep the kids happy. Pools are heated to a perfect temp. The beach is beautiful. The staff was friendly and helpful. Resort was well kept. Great location also. We stayed in a 2 br with a gulf view. The unit was very tastefully decorated in a modern style. Kitchen was great, clean and well equipped. The balcony!!! Amazing huge balcony off the living area with table chairs and 2 lounges. We were on the 6th floor of the Osprey Tower. The bedroom with 2 queens is definitely tight, but manageable. Master is a decent size with great bathroom, 2 sinks and wonderful shower. No tub in master, and also its own balcony, just smaller than the main balcony. The towel situation worked out well. We called daily to exchange towels. Left dirty ones outside the door and they were replaced with clean ones in a bag. The elevator situation… we were informed ahead of time about the servicing of the elevators. They allowed used of the staff elevator as an alternative, which worked well for us. Also the grotto pool and slide were only available on one day of our stay… again, we were informed of that ahead of time. Pool chairs were plentiful in early to mid morning but around noon time, there was no chairs available. Again, not unusual for resorts like this. The food and drink we got on property was very good. However if you need something from the market place… good luck with that. It’s basically non existent. Ive stayed in a lot of marriott time shares. Never encountered a marketplace like this. No coffee, and very little to choose from. Maybe they determined there is not much need here for it. And there is also a 7-11 across the street. But if you’re looking for the convenience of an onsite marketplace, you will not find it here.

Difficult to judge accurately since elevators were out quite often! We were on the 12th floor and too high use the stairways. The staff elevators were usually being used by service personnel, either maids or other service people. Very inconvenient.