Be Live Experience Marrakech Palmeraie - All Inclusive

This is a great hotel to stay at. The rooms and facilities are very clean and the staff are extremely friendly and attentive. I loved staying here and will definitely be returning. The staff Smiley and Pitcho made it a really fun place to be. There was a variety of traditional and international food to choose from. The hotel is away from the Medina but there is everything you need here and a regular shuttle service to and from the Medina.

Hotel simpático, que correspondeu às expectativas. Localizado fora do centro de Marrakech, numa zona isolada, mas com transfers diários gratuitos. Empregados simpáticos e atenciosos. Quarto agradável. Comida com qualidade e variedade, superior a alguns outros tudo incluído. Bebidas boas às refeições, cocktails fracos, quase sem álcool. Animadores atenciosos, com bastantes atividades durante o dia, mas animação fraca à noite.

The hotel was nice, but there are a few issues. Cleanliness in public areas and especially around the bar area is not good. Flies are a huge problem, and staff were observed swatting flies with a cloth and then cleaning surfaces with the same cloth. Food quality was mixed and samey and unfortunately caused me an upset stomach. Having spoken to several other guests, they complained of the same. The staff are superb and give a very personal service, especially in the dining room and bar area. Special mention to Salah, who is the backbone of this hotel. Also to Asharif, Omar, Abdell, Abdeali, Ahmed, and the smiling chef called Arram. These guys work hard and make this hotel what it is. The entertainment team was friendly, engaging, and put on a show every night. They could do with having live bands come to the hotel like they do in their neighbouring hotel. My room was beautiful and serviced daily to a high standard. I found reception staff to be overwhelmed and fairly swamped when it came to dealing with enquiries. I had to ask reception staff several times for the same thing to be done and found that quite frustrating. I used the laundry service, and despite asking reception 3 times for the laundry to be uplifted, it still remained in my room. When it was eventually uplifted (4pm), it was not delivered for another 2 days, and this was after i chased them up as I was leaving the next day. There wasn't even an apology or a refund. One thing I noticed was the number of poolside lights not working at night as you walk past to return to your room. I counted seven lights not functioning, and with the wet poolside, I found it quite dangerous due to poor lighting. The hotel provided a courtesy bus into Marrakech, and this was excellent.

Very friendly with super attentive staff. We would really recommend this hotel as a base to explore Marrakech and further. We had a duplex room which gave us all privacy and 2 bathrooms. The weather in January was just right. The hotel runs a shuttle bus to and from the city on regular intervals. It is always on time and reliable. The food is very good and thankfully concentrates on local flavours but there is also pizza, pasta and stuff if that’s your thing. Pool area is very clean, never had an issue with finding space with none of the stupid towel races I’ve seen Brits practice as everyone is respectful and thoughtful. Highly recommend this for a weeks stay. All of the staff are charming and we never heard a cross word. Having said that Ahmed, Fatima and Madiha worth a special mention for always smiling and being so lovely.

We just came back from a 1-week stay at the Be Live Hotel. It was a really nice stay in this low-season. Not too busy,nice weather. We traveled with 4 adults and 2 children. We had 1 suite and 1 standard room. Both rooms are very spacious. The rooms and the entire hotel are very clean! The swimming pool needs some renovation with the tiles and unfortunately, the kids pool was very cold. However, there are some areas in the large, heated pool where they could play. The animation team at the swimming pool are fun guys who want to make the best of your stay. As it was not so busy, there was no fixed programme but if you wanted to do anything, they were there to help! Then the food; this was really really good! Different buffet every day and of high quality. The staff was also very nice here. We had 1 dinner at the separate restaurant and that was a nice change with a delicious fondant chocolate cake. Each day, you can take the shuttle bus to and from the city. Just be aware that you need to book it at the latest the evening before. 2 negative points; - The staff at the reception is not flexible, not friendly and not helpful. We had to find out everything ourselves,they did not want to call the jardin majorelle for us with a question about accessibility,... we all experienced this unfortunately. - Kids club: I can understand that it is low season but there were still kids at the hotel. The responsible girl was not motivated and the only thing she did, was colouring or painting. They have such a nice area with tons of toys but she was 100% of the time on her phone... The same for the kids disco, she told all the parents that there was no disco as there were no kids. Of course, if you say that to all the parents, no one will come and she has a free evening. Our daughter only went 3 out of 7 evenings to the disco. The kids animation was the only frustrating thing about our stay so I hope they will improve this next year. BBesidesthese 2 points, I can only recommend this hotel. Especially the good food and nearby location of Marrakech-centre.

We visited here for 1 week early November and had a great time. I personally thought it was well worth the 4 star rating it has. Checking in Check in took a long time however this was because there was a new staff member who was training. Whilst waiting someone brought us all over a mojito mocktail arrival drink. One of the other guests who arrived at the same time as us started shouting at reception when she was told they required tourist tax and a deposit to be paid. The tourist tax is implemented by the government and not the hotel and the deposit was returned at the end of the stay, plus we paid by card and it was only £30. We were also all told that our rooms wouldn’t be ready for another 1.5 hours (3pm) but that there was a place for us to change and we could use the facilities right away which we didn’t have a problem with but the same couple again shouted at the reception staff. The reception staff handled this very well and stayed calm, despite being shouted at for something out of their control. Room We had booked a standard room but upon entering the room realised the hotel had upgraded our room which was a nice surprise. We were given a pool facing room that had a downstairs area and an upstairs area, 2 wardrobes, 2 bathrooms which one had a bath and one a shower so we were really happy with our room. It was very clean. Fresh towels were always provided and I couldn’t fault any of the facilities or cleanliness of the room. The only minor flaw was that towards the end of our stay we had a neighbour join the next room who would bang up and down the stairs ALL night and this kept waking us up. The maids were very polite and always said hello. One day we had booked to go ok the hotel shuttle for the evening to Marrakech and so went to the pool in the morning then wanted to come back and shower so kept the do not disturb sign on our door. We left at 4pm and when we came back it had still been cleaned despite it only being accessible late in the day which was great. Food There was a buffet which served breakfast, lunch and evening meal. Then there was a pool bar which had a snack bar and everything was fresh to order. Some lunch times they did a bbq outside and every day they would put out a little buffet by the pool of pastries, crepes, fruit and drinks. The pool bar food was really nice. The buffet food was fine, however much better if you went at the start of service where everything was put out fresh. Always plenty of options and we didn’t get ill even with eating salad and meats. We used the A La carte resteraunt and that was nice too. We didn’t like the starters and was served cold soup, but the mains of beef and tagine were delicious. There was plenty of drinks available, even mocktails. Entertainment There was entertainment all day and every night. In the day they did archery, football, kids club, aqua aerobics and more. At night they did karaoke, quiz night, a belly dancing show. Entertainment was always good and the staff

The receptionist Hasna gave us amazing service and was very nice and helpful when needed and had a lovely smile throughout. Beautiful hotel, lovely place to stay with friends and family. I would definitely recommend! There’s also a shop inside the hotel with snacks, toys, fresh argon oil and abayas.

The hotel takes a payment for towels and potential damage to the room. The only hotel we stayed in at Marrakesh to take 200 dirham per towel and a room deposit. The other hotels when taken were 100 dirham for a towel and they returned the cash payment on check out. This hotel refused a cash payment for it and over 3 weeks on the money still hasn’t been returned to my card . Please make sure you check your account as I’m sure people forgot. They seemed to use the machine to return it but nothing in my account.

We stayed 10 nights at this resort and the staff is amazing. They are all working very hard to make sure you have a wonderful time. I am also impressed by the fact that most of the staff speak at least three languages. The room was comfortable, the food was diverse and the pool was good for the kids. We would like to especially thank Hasan, El Bachir, Mariem of the catering team for their excellent service and Pitch of the animation team for making our stay pleasant. In addition, we would like to thank Manal, Hasna and Mohammed for our pleasant check in, reservations of the free shuttle bus and checkout. Last but not least, the cleaning team is wonderful. Unfortnately, some of the guests do not appreciate the hard work of the staff. The guests could be more attentive to this.