Jaal Riad Resort

服務不錯，對人友好，位置離機場，火車站，老城都不算太選，適合高務，度假。

Awful service. Hotel described as serene and tranquil but is under a flight path and planes fly through the night. You won’t get any sleep. Wi-Fi is intermittent and poor. There is no iron in the rooms and one cannot be provided. You have to use their laundry and ironing service. targeted towards French and Arab speaking guests , very few staff speak English. Less 5 star, more 2 star experience, Notwithstanding the building itself is beautiful. Lots of other hotel options, give this one a miss.

Our stay at Jaal Riad Resort was an exquisite blend of Moroccan charm and impeccable cleanliness. The intricacies of Moroccan architecture adorned every corner, from the ornate arches to the vibrant tiles, immersing us in a cultural experience unlike any other. The rooms were not just clean; they were immaculate, reflecting a commi**ent to excellence that surpassed our expectations. Each detail, meticulously attended to, added to the allure of our stay. As we stepped into our room, we were greeted by a sense of tranquility, knowing that every surface sparkled and every corner exuded warmth. The fusion of cleanliness and Moroccan architecture created an a**osphere of unparalleled comfort and serenity, making our time at Jaal Riad Resort truly unforgettable.

From the moment we arrived at Jaal Riad Resort, we were swept away by its unparalleled charm and hospitality. Every aspect of our stay was nothing short of exceptional. The stunning architecture, the lush gardens, and the tranquil ambiance provided the perfect backdrop for relaxation and rejuvenation. The staff went above and beyond to ensure our every need was met, from arranging memorable excursions to indulging us with exquisite culinary experiences. Our accommodations were luxurious, offering a blend of comfort and elegance that exceeded our expectations. Jaal Riad Resort truly embodies the essence of luxury and hospitality, making our stay an unforgettable experience. We cannot wait to return and create more cherished memories in this oasis of beauty and serenity.

An attractive resort with friendly, helpful staff, but the food offering could have been improved in terms of variety. The resort is beautifully presented, in the style of a riad, with internal courtyards. There is a large swimming pool, which unfortunately is not heated and was therefore freezing cold, even on a day when the temperature was in the high 30s C. All the staff were friendly and helpful, and particular thanks go to Khalid at Reception for the assistance he provided on a couple of occasions. Whilst the resort has four restaurants, there was only ever one open at a time, with the Moroccan restaurant never open during the week, which was disappointing. With the exception of a couple of days when there was a large corporate party at the resort, occupancy appeared to be quite low during the period of my stay, which may have impacted restaurant opening. The quality of the food was fine, but choices were limited, with first courses and desserts always the same at both lunch, at the Pool Bar, and dinner, at The Cat. Having said that, the patisserie provided for dessert, whilst repetitive, was excellent. It would also be helpful if dishes were labelled, as it was not always easy to tell what exactly was on offer.

On arrival at the hotel, the main reception rooms are beautiful and have a very Moroccan feel. The reception staff were very helpful and friendly. The main outdoor pool area is very pretty, and the palm trees, plants and garden areas are all well maintained. Unfortunately, as we were to discover, this was a case of style over substance. The TUI website that we booked from states that there are 5 restaurants ‘to work your way around’ ‘including a fusion restaurant with a creative menu’. This is not true. There is a buffet breakfast room, a pool bar and the only restaurant in the evening was a self-service buffet in the Cat location. The choice of buffet food remained the same every night for our entire holiday. The waiters did work extremely hard here and were running around but it seemed they could do with more staff. There were never any spoons for eating deserts or breakfast. Neither were there any serving spoons for the salads. Occasionally there were tiny plastic spoons which broke when you tried to eat with them. In the evening the bar served drinks in plastic glasses. 5 Star hotel – I think not! Breakfast was very poorly managed. The waiters seemed to ration the amount of coffee we could be served. This was limited to 1 cup each – unless you were able to ‘sneak’ the coffee pot away. Pancakes were cooked fresh, but left out to go cold, with no spotlights turned on to keep them warm. I also had to ask daily for the chocolate sauce (watered down Nutella) to go with them. The cereals were limited to a choice of 3 but often no milk and again, no spoons. There ware some tiny yogurts – but again no spoons. I had to use a fork. Fresh fruit was limited to sliced orange. Used plates were left on the table for the entire meal. The hotel states that there is an outdoor pool and a heated indoor pool in the spa area. The hotel does not state that the indoor pool is chargeable at 300 MAD/ £23 per hour. This is extortionate. I have never stayed in a 5-star hotel and being charged to use the pool. No wonder we didn’t see anyone using it, despite the couple of rainy days. The gym is supposed to be air conditioned but, on each occasion, when we used the gym there was no air conditioning. It was either not switched on, broken or incorrectly described. There was a lack of working plug sockets in the bedroom. Of the 3 sockets available, we had to use 1 for everything. There was no plug socket near to a mirror to dry my hair. I had to use my iPad camera to see what I was doing. The bathroom mirror was tarnished, and I was unable to use for makeup. Insufficient clean towels were left on a regular basis. The toilet paper was so cheap, it ran out every day and needed replacing. The air conditioning did not cool the room, despite being on the lowest setting. Thankfully we were not staying in the peak of summer. The bedroom & bathroom floor were dirty and had not been washed/cleaned. The fridge in the bedroom was not cold enough to cool water and the balcony

Great location, so close to the airport and the city centre yet the hotel is lovely and peaceful. We had an all inclusive package and were worried at first due to reviews on here suggesting that alcohol was not included, however, we were very impressed with the selection of alcoholic drinks available. There are lots of sunbeds around the pool and the staff were so helpful and friendly. We will definitely be returning!

The hotel is average and definitely not 5 star. Rooms are ok. Lunch / restaurant is horrible and massively overpriced to take advantage of you since there is not many options nearby with walking distance (the lunch buffet cost almost as much as a michelin restaurant here, quality of food was terrible and you even had to pay 20 dollars extra for some tee and water). The service of the place is 0/5 - staff not helpful or understanding at all. Location is a bit off outside the city. We stayed in a nice riad in the Medina before we came here and the hospitality was 10x better! I definitely do not recommend coming to this hotel.