Comfort Inn & Suites

Hotel was recently renovated. Rooms were clean and well decorated. Pool was warm and also recently redone. Staff was helpful and friendly, only thing I would improve is breakfast. They had a typical selection ( cereals, waffles, breads) except there was no fruit and only decaffeinated tea.

I travel in a crew around the country doing work. We're not picky about the hotels we stay at, we just hope for a few select things. And honestly this hotel failed at most of them. It was not mentioned when I called that half of the hotel is under construction, while not impacting us directly it just lent itself to an overall disheveled and trashy look. The breakfast leaves much to be desired and during breakfast hours it is hard to find a clean table. The laundry room was out of service and as someone who travels for work, this is a must have. The rooms were kind of gross with many strange stains on the lampshades. The beds were uncomfortable, and sleeping at night was not that much better as my windows had major gaps around the seams leaving multiple 2 inch openings into my room. If you've never been to Iowa, just know the flies are something else here, all those openings around my window were letting them all in. The staff has a very disheveled look as well, while they were nice, it worries me and who knows how many others when one of the attendants is walking around with two black eyes. While they were pleasant, it was worrisome about the caliber of people in the hotel. The walls are paper thin, I spent most nights being able to hear every single word my neighbor would utter, sometimes into the early morning. When I called and asked about quiet hours, I got a very reluctant response of "we'll check it out". They never did, most nights I would lay awake waiting for my neighbor to quit angrily playing video games until 2 or 3 in the morning. Just stay away from this hotel.

The room was clean and staff was great. Had a few paint issues but honestly I'm ok with that. My daughter loved the whirlpool in the bathroom. Beds are comfortable and sheets clean. The beds were far enough away from the hallway so I couldn't hear anything from there. My only complaint was the hide abed. There were so many stains on top of the mattress that looked like chocolate (what we are going with) and had candy, gum and so much other stuff stuck under the mattress. My daughter slept on the floor because it was cleaner. Had a normal no frills breakfast.

We stayed at the Quality Inn and Suites in Mason City on Monday June 27 for one night. The room was clean, the staff friendly and polite and breakfast was good and plentiful. We plan on staying there again when we travel to Mason City.

A typical Quality Inn. Clean, functional, but nothing spectacular. We had stay there before and I saw an improvement over past stays. This location is close to the tourist sites in Mason City such as Music Man Square and the historic Park Inn Hotel.

Walked in Thursday night 1-6-22 and waited at the front counter for someone to come out of the back room and assist. I knew they heard me walk in and there was no ringer bell. I walked out and then walked back in again to see if whoever was in back would come out of hiding. Finally someone came and asked if there was something she could help me with. I was already on my way out the door by this time. Went to Holiday Inn Express. The young man working at the front counter was at the ready. Where there is good service, there is joy.