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25 Mayıs 2024
We had a lovely time at the dunas. We were a family of three generations (6 adults) with two young children (a 5 year old and a 6 month old). Accommodation - the bungalows were well equipped (no kettle though) and spacious. We were two adults and the two children in a one bedroom villa suite and actually there was more than enough room. We were allocated rooms all together as a family which was fantastic. The reception staff were very helpful with this. Maid service was fantastic and the rooms were always spotless. Food - the restaurant was adequate, children’s food choices were quite limited in the evenings. Pool bar was great for salads and easy lunch time snacks. We ate outside of the hotel a lot of the evenings. We did eat at a speciality restaurant (the Italian) which was included in our 9 night stay. As an all inclusive guest though, we weren’t prior made aware that only one drink was to be included - even though we were all inclusive - after that they had to be paid for. There was also a much smaller choice off the food menu available. Not a problem, however nice to know in advance - which we weren’t informed of. Bars - good choice of wines and spirits as an inclusive guest. Staff generally very polite and helpful. Carlos at the pool bar however was the ONLY staff member we encountered who was rude, inapproachable and certainly didn’t provide service with a smile. Shame really. It was also slightly odd that the bar as you check in at reception wasn’t all inclusive and perhaps should be more obvious that it is a privately run bar. Pool areas - were fab! There was a very strict no one in the pool prior to 10am rule and a no reservation of sunbeds at any point. Not a problem for us. The heated pool was amazing. Just the right temperature for us and the children! Generally the Dunas was great. Lovely grounds, fabulously looked after. The location was also fab. A short walk to the Maspalomas lighthouse and restaurants. The lobby staff were also more than happy to book us a taxi if ever we wanted. All in all a well rounded hotel. Dunas. We will be back.
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