Muskan Hotel , Mathura

We arrived at hotel Muskan at 3am and booked for 3 nights with them, we arrived in a neighbourhood which looked like a ghetto and at a hotel which looked derelict and completely different from the photos, upon arrival I had to go cashpoint and left my girlfriend at the hotel where the staff were very unfriendly to her, demanding she sit down and leave her bags at the entrance of the hotel, pedestrians of the street were also walking freely in and out of the building and pestering her. They were also refusing to let her check in being very rude to her. When I arrived back after a very slow process they took us to our room which was again completely different from the photos. No aircon at the hotel even though we requested it, bed sheets still dirty, room full of mosquitos, NO BLIND SO EVERYONE CAN SEE IN, WINDOW HANGING OFF IN THE BATHROOM MAKING THE ROOM EVEN MORE DANGEROUS. Poo left in the toliet still, dirty bucket of water left in there and the whole place just utterly filthy. Electrics we’re also a fire hazard as they were literally hanging off the wall with exposed wires. We asked for a wifi password and was also refused. As we feared for our own safety we messaged Agoda to say to them we felt unsafe who literally told the hotel staff with us still in the building making us even more vunerable. We fled the hotel at 3am and staff seemed happy that we left. We dug deep as the Agoda rating was not too bad for a budget hotel but we realised that some of the reviews must have been fake as on reading the reviews it turns out that IT IS COMMON FOR THIS HOTEL TO SCAM PEOPLE ON EARLY CHECK OUT AND NOT OFFER A REFUND. We contacted Agoda staff numerous times, told them how unsafe it was, how we feared for our safety and how they should investigate this scam and about 5 times all they have said is that we can not get refunded EVEN THOUGH WE DIDN’T SPEND A SINGLE NIGHT THERE. They refused to let me speak to anyone senior at Agoda and was past to different agents every time. They literally let the hotel to decide on the refund and refused to investigate further even after ALL THE EVIDENCE WE PROVIDED. DO NOT STAY AT THIS HOTEL BUT MOST OF ALL DONT USE AGODA AS THEY ARE BOTH SCAM ARTISTS.