Anew Resort Hazyview Kruger Park

Arrived after dark but easy to find even in a thunderstorm. Once in the grounds went to the reception to book into our suit. Reception was not manned but duty manager arrived in a few minutes. No welcome drink or anything to make you feel special which for a 4 star luxury hotel and the fact that we had one of their biggest suits was a huge disappointment. Did not even get an escort to the hotel building where the suit was located, just given the key and directions and directions to another building where the dinner was served. There was no conciege service which is expected in a 4 star hotel at the cost these suits are charged at. We reserved a luxury suit in this hotel which was another disappointment. It look like a large standard room. TV was small and had limited channels. Had issues with the netspresso maker and called the reception. Confirmed someone would be there to assist in a few minutes, an hour later there was no-one. Would have expected bath robes for this level of hotel but had basic towels only. Overall, I was not impressed by the hotel suit or service. However the dining room, when we eventually found it in the dark, served amazing tasting though very expensive food considering what a similar restaurant in the city would charge for the same meal. I took the fillet and my partner took a burger. The fillet was very small (maybe 3 bites of a normal steak) considering the cost and the burger would have the better choice. The elderly server was very pleasant and friendly and professional. Did have one gripe about the dining room apart from the tables and chairs looking like they were out of a 2 start hotel dining room. It was off the main bar area so gets quite noisy if the other patrons have been drinking. Thankfully we stayed there only the one night and were gone the next morning. Checkout was like the checkin the night before, nothing done to make you feel welcome or a valued guest. Would have rather booked a second night at our next night stay which cost the same, was 5 star and went all out to make you feel special.

This wasn't a hotel; it was an experience. From the moment we pulled up to the beautiful entrance, we heard so many birds on the tree lined road. This hotel has thought of everything. It had a colonial Spain charm in the outer buildings. Artwork and decor was superior. The bar and restaurant were the best in South Africa. Rooms were spacious and beautiful, as was the pool. However, the 'secret view' when you walked the grounds was on a whole different level. Breathtaking does not do the view justice. Just unbelievable flora and fauna. A true slice of the garden of Eden.

Unfortunately the al le carte menu is only available if there are fewer guests. This was not made apparent to us when booking. The norm appears to be the buffet menu which is average quality food with an emphasis on carbohydrates and meat. Otherwise, the grounds and staff are great, and easy distance to Kruger Park Phabeni gate.

Great stay. The resort is absolutely stunning. It is about a 20 minute drive to the Phabeni Kruger Gate and about 50 minutes from God's window. Very peaceful, clean with friendly staff. I would stay again in a heartbeat. The revamped rooms and amenities are beautiful and have just what you need for a comfortable stay.

It is a beautiful place, I loved the surroundings, the mountains were breathtaking. The staff was friendly and welcoming. I wish they can have the carpets deep cleaned or changed. Overall, it was a good stay.

We had 3 very disappointing nights here would not recommend Not enough cold bottled water After a days safari to come back to find the Beer and Wine not Cold unbelievable Food quality and variety very poor Location is a good 30 mins from Kruger and there is nothing to do around the hotel No waiter service around the pool Staff need more training and only became friendly on our last morning ! This is a 2 star hotel at best