The staff aren’t that welcoming and looked very stiff, especially at the restaurant Yassa.They don’t smile or even great you accordingly and never ask if we need something. At occasion, I would ask for a beverage and the staff member would simply point me the dispensers and doesn’t bother bring it over as I was in the middle of my meal.
However, a huge shout out to the staff member DIARRA SARR. She was the only staff member with an acceptable client service. She was very welcoming and engaging.
Overall, the staff needs more training when it comes to client servicing.
Cleanliness wise, the hotel can do a better job as I noticed molds on the shower walls and a lots of ants in the toilets. The staff do not know how to properly clean the mirrors as there was tissu or fabric residue on them.
My biggest chock has been a flooding in the bathroom after the rain. My friend almost fell to break her neck as she unexpectedly stepped into water as she woke up and tried to use the toilet.Then, I literally was mopping the bathroom floor at 6am on Sunday. Even on Friday night after the rain, when I reached my room, I noticed that the floor by the right side of the closet and the refrigerator was wet.
Overall it was quite disappointing for a 5 Stars ⭐️ hotel.
Çevir