Cafe Hotel by Lars

服務態度很好

很好，安靜，值得下次入住

Very clean rooms... Friendly crew... This was my third stay at this hotel.

My overall stay was nice, They need to make more clear the guest policy and fees on checkin since they charged me to bring a friend to my room. This hotel is not guest friendly.

Excellent. Clean, nice people working here. Breakfast was ok (not the best) Only a couple of little things; we told them not to spray that coffee in the room and they did, asked again and they did it again, luckily it wasn’t as heavy as other people thinks. Also, those towels, be careful they can scratch your skin, just kidding but it need improvement. Thank you guys.

The biggest concern was the treatment by the bold “gordo” that was working the evening shift on the arrival date. He had a terrible attitude and should reconsider his career in the service industry. Apart from the nasty attitude, he charged unannounced fees and did not give the free drink vouchers that was supposed to come with the room. When returning to the reception to claim them a few minutes later, he questioned whether I had not already received them during the check in. I explained that he was the one doing the check in, only few minutes before, upon which he denied having done the check in(!). Generally he had a grumpy attitude to any request made that evening and made the stay feel very uncomfortable. I would never return to this hotel, as long as the staff treat their clients this poorly. The girls that worked the day shift were lovely. Apart from this, the value for money is low compared to other hotels in Medellin. Rooms are dated, beds are very small and uncomfortable. Very noisy road outside. Pool area is limited to 1 hr per day pending reservation, which seems very limiting. The hotel smells like coffee, which I guess is the idea, but it gets overwhelming. Breakfast was nice. Location is OK, but not great. Overall, there are far better hotels for this price in Medellin and would not recommend.

I gave 2 stars more so because of the lack of service as a VIP member. We arrived about 5pm and shared with the front desk that we are excited about our visit to Medellin and the stay at the Cafe Hotel. I informed the front desk about our VIP status hoping for an upgraded room which was already a paid high end room. The upgrade never happened and we were given a room on the 3rd floor with a garden view. Once we were in the room, the staff sprays a 'coffee' or 'hazelnut' mist to freshen the room but its way too strong and started giving me a headache. Within a few minutes, I went back to the lobby to see if we could change rooms but that accommodation was not met. We asked that they not spray the room with the mist moving forward as it was too strong and not desirable. However over the following 3-day stay, they did not spray only 1 day but the other 2 days the scent was sprayed twice daily (once with housekeeping and another time in the evening). The hotel itself was OK. There was no small refrigerator or any complimentary water provided. They charged for water and even for cappuccinos/espressos at breakfast, even though breakfast was included with the room. As VIP members on **********, we were supposed to also receive 2 free drinks. Upon checking out, I had to ask about the free drinks as they charged for waters and cappuccinos at breakfast. They took off 2 bottles of water.

This hotel was very cleaned and customer service was top notch. I will recommend this hotel.

Unfortunately is not the place I will go back to; the front desk staff looked lost 1/2 of the time, and my reservation was changed based on their accommodations, not on what I had initially booked. The pool area looked abandoned, and had no place to sit outside with shade. The gym had some old and broken equipment and looked unkempt. This super loud wall AC would self-turn off every night at 2:30s am (I am assuming to save electricity), making the room so stuffy and hard to sleep. And there was the math of the towels; 4 people do not equal 2-3 towels... but breakfast was nice.. no coffee machine in the rooms or fridge...