Verified traveler
5 Temmuz 2021
Im sure this isn’t the worst place to stay, but the check in employee did not want to offer any help when the reservation I made was not found. I made a reservation through travelocity about an hour before a friend checked in. She said that “booking dot com” was better for online reservations and that I should do it there, despite already paying and showing her confirmation numbers and emails via travelocity. She left to “check with another staff member” but really she left to eat soup and watch TV for 15 minutes while my friend waited, and eventually got frustrated enough to go find her.
The experience was frustrating for myself but more for a friend who really needed help and a place to stay that night in Medellin. ( I am in the US)
In the end, they said they would honor the reservation if I sent them a screenshot of the payment I made for the room. There was no way to present this despite sending all confirmations and reservation numbers, bank receipt, etc. My friend left lost and tired, and I lost my money.
Although I have left a negative review, when speaking to my friend after finding him another place he mentioned that online booking for smaller hotels is likely not a good idea in general. I am certain this place isn’t the worst place to stay! It just sucks no one there cared to help out someone clearly struggling.
If you are considering staying here it sounds like it is best to make a reservation over the phone or in person!
Happy travels!
Çevir