Hilton Garden Inn Memphis Downtown Beale Street

Honestly not a great experience. We found tobacco items under our mattress when checking for bed bugs. Hotel staff never responded to call requests for more towels, or to fill the shampoo container that was found empty when we arrived. Would not recommend to anyone in the future.

We stayed there from 3/8/24-3/12/24. The entire staff was very kind and helpful especially Dawn from check-in through checkout. Please do whatever it takes to keep her there she is a great asset to the Hilton brand. Tan in your food service area was equally nice, the chef and the bartenders were also very kind, they made us feel very welcome from day one at the Greyhound. We really enjoyed our stay at Hilton In Memphis and will definitely return as well as recommend family and friends. My room had the worst view but not a deal breaker and my mattress was too firm for me would prefer less firm but also not a deal breaker. My only complaint was every day I asked for extra pillows because I need to sleep with my head elevated I was told that they didn’t have any, so please invest in more pillows. I would like to acknowledge all of your staff that was there for 5 days and four nights of my stay they all was very helpful and kind.

The service was incredible! The staff was friendly, and took great care of us. The room and hotel was clean. Great location, just a short walk to Beale street.

Wonderful, friendly and extremely helpful staff. Very convenient location to barbecue and blues.

We had a great stay at this hotel. Good location. It’s within walking distance to Beale street.

3! For this to be a 4star hotel I nearly had to wake the neighborhood up! I called the front desk to have my bathroom cleaned before I left to run an errand early in the morning. I was told housekeeping would clean my bathroom. After I made it back to my room I realized my bathroom was in the same condition, so I called the front desk again & was told that housekeeping is on their way! I finally went to the front desk around 2:30pm to check the status of service & was told I called after 12p & nobody was able to do it. This girl was so against providing me customer service I was ready to blow my top for paying so much & being lied to and lied on! Had it not been for Dawn & LaPhia this would be a 1 star for sure!

Noisy people felt very uncomfortable in atmosphere no towels very inconvenient for me limit space for parking room was not ready or clean had to wait over an hour for room then housekeeping had a nasty attitude I am very disappointed and I will not return I would like to be accommodated for this situation and poor service and experience

We were there for 4 nights, not once was our room cleaned. Even after calling and asking twice. There was a storm previous day, and I realize they were dealing with staffing issues, but staff was not helpful on things like where to get basic supplies. “You can look it up on your phone” was one answer. No water pressure, no coffe in room or downstairs. Kinda miserable if it wasn’t for the awesome music on Beal.

Updated. Very spacious rooms. Clean. Friendly, helpful staff. Conveniently located downtown within walking distance to a variety of attractions. I understand they are not accustomed to snow but I was surprised the lack of snow removal on sidewalks around the facility. Overall great stay, I would definitely stay there again.