Extended Stay America Suites - Memphis - Airport

Well crappy hotel #2 for a road trip from ny to Dallas. I don’t even know where to begin. I thought by spending a little more the hotel would be nicer but I was wrong. Rented 2 rooms this time and we were lucky to have done that because my room had a plugged tub that wouldn’t drain and standing water in it. Electrical outlets that were pulling away from the wall. More than half of the outlets didn’t even work and wouldn’t hold a charger in. Sheets on the bed were ripped and the fitted sheet barely stayed on. Blankets were paper thing. There was a hole cut in the mattress. No locks worked on my door at all. The deadbolt had literally been ripped out of the door. At least we could shower in the other room. But my daughters room had no toilet paper and a dirty q-tip under her bed. In my room it was obvious they don’t know how to vacuum under a bed. Had a little kitchenette but you have to ask for any utensils or dishes. I wish I could rate a zero. Stay out of room 246. Better yet choose a different hotel.

The bathroom has no tissue in it. I literally had to find a staff to get a roll. The soap dishes for the shower were on the sink. I don't recommend staying

The rooms are rundown but the staff is awesome and laundry facility has a tap to pay option

Where do I start. Old, run down, no smoke detectors, no utensils or anything in the kitchenette, broken shower rod and section 8 people living there. The manager was great and so sorry of the conditions that they are working on them.

The area around the property is horrible. Homeless folks hang around the property the facility was very clean tho

This is a terrible hotel. E-mail received for feedback is asking “how was the check in?” Well there was no such. ******* website for this hotel says check in ends at midnight. My husband and my 2 daughters arrived between 11 pm and midnight and there was no one to help them. This hotel has a sign saying check in ends at 11 pm! Called to phone is advertised there and of course no one answered. While they were there waiting trying to get help they killed a cockroach. That’s when they decided to leave. I called ******* asking for a refund and they said “property needs to authorize refund” ……….

The room was in disrepair with torn lamp shades, peeling paint, a nonworking phone, and a drawer that would not stay closed. I didn't complain about any of that. I put our bags in the room and went to visit with my parents. Upon returning to the room, water had leaked from the sink or the refrigerator and pooled in the floor. I couldn't call the front desk for assistance, so I had to take my young children to the front desk to request assistance. Between the key cards that worked very poorly and the time it took to get another room, the process took an hour. The attendant didn't know whether the King and Queen rooms had sleeper sofas, which was necessary for my situation, given that my original room had two beds. Eventually I got my girls settled into a room that had no bedding for the pullout couch, not even a sheet on the mattress. I slept under my jacket for the night and had to go to the front desk the next morning for bath towels, as the room had none.

This hotel had a broken computer system and could not check any customers in. We had to find another place to stay at the last minute after 10:00pm.

The property itself seemed scary. Stragglers in parking lot. People living in hotel. Refrigerator made horrible noise. It was dented and had mold on the side.