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The location is very good, the surrounding environment is good, quiet, the top floor observation deck is very good, you can look at the Mississippi River, you can see the bridge marked 'M'. The restaurant on the top floor is also good, you can go and taste it. There are no convenience stores and shopping malls around. It is more convenient to have a car or rent a car. This is the case in the general cities of the United States. It is very inconvenient to have no car. There are some snacks (popcorns and the like) in the hotel room that can be enjoyed free of charge. The hotel room is ok, but we live in a suite with an outdoor deck that can go out and enjoy the exterior. The terrace is large and connected to the next room. There is no problem with security. All the platforms need to be swiped before they can enter. There are leisure sofas on the platform, but there are more dust on the sofa and coffee table and the ground, as well as spider webs. The hotel is located in a large outdoor goods store. The interior decoration is very special. Some real animal specimens, birds, deer, etc. can be seen everywhere. There are also some introductions to the origin of the hotel, which is very story-like. I like to enjoy life in the American country. There is also a battlefield in the mall. There are guns and ammunition on the second floor. On the first floor, there are various mountain bikes, there are various fishing gears and swimwear, and a The harbor pier has a lot of local fish in it. There is also a city called Memphis in Egypt. The shape of this hotel is designed as a pyramid. From the second floor, it is designed as a hotel room along the inner circle of the pyramid. The room will look like a log cabin, plus The decoration of animal specimens is very interesting. The middle part and the first floor of the pyramid are shopping malls, restaurants, bowling alleys and shooting clubs. The top floor is the observation deck and the steakhouse. The hotel is relatively new, the room is relatively large, that is, the windows of some rooms are facing the indoor shopping malls, the shopping malls are exquisitely arranged, and the view from the room is also a scene. In short, to travel to Memphis, this is a place worth living.

A holiday memory for Christmas that deserves to become a tradition! Always courteous, gracious and the best of southern hospitality.

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.

Strike 1. Upon arriving there was alot of debris (rocks or little pebbles) at the threshold of the room. I recall thinking “this isn’t a good sign”! Strike 2. Upon opening the door I learned I was right. The ottoman was literally positioned in the middle of the walkway to enter the room. We commented “that’s odd”. It’s like someone didn’t finish cleaning the room is what we surmised. It was late so we just went to bed after flying all day. Strike 3. Only to find ourselves jarred awake by the alarm clock that wasn’t reset. Strike 4. Can’t get back to sleep so I take a shower only to find the shower gel completely empty. I mean not a drop had been refilled. Strike 5. So I was forced to just use face soap and saw long strands of hair thst clearly wasn’t ours on the vanity and strike 6 If that wasn’t gross enough found the same hair type in the shower. And checkout isn’t until 11 yet the maid entered our room at 10 and her response “just checking if you had checked out”. What kind of ghetto crap is that? I think it’s a ploy she used to rush people to checkout. So that was strike 7. Strike 8. I forgot my slippers at home. Walked to the nightstand at the double bed nearest the door to find something sticky under my feet. So the carpet had not been cleaned in a while. And lastly the front desk agent Denetra didn’t allow me to use a different credit card upon checkout. So that was Strike 9!. So suffice it to say I was not at all pleased and was outright disgusted by the lack of care that was taken with room 513. I won’t return here. And I will let others know to not visit this hotel because it’s clear the rooms aren’t cleaned to a standard or a checklist. And we know this has to be correct else there wouldn’t have been so many obvious issues pointing to support the argument that maybe our room wasn’t cleaned at all and maybe the bed was just made up from the last guests in the room. What a dirty sick thought to even be forced to think.

Very convenient location at great prices. Super nice and tentative staff!

Awesome experience with friendly staff! Highly recommend! We will stay here again! We loved the suite!

The room is gorgeous. Bed is so comfortable (although a little high for me t 5ft 2). Slept well great bathroom. Lacked in towels. Loads of hand towels, but when asked a staff member for some towels she said she could only find 1 large towel. No daily service to yr room, unless you request it. No tea or coffee making facilities in the room. Breakfast not worth 15 dollars. Little choice, cold and over cooked . Plastic spoons? Overall a shame, the rooms are gorgeous, but he lack of staff interaction and attention to services is inadequate. I wouldn’t stay here again

The hotel is located right at the train station, and so is perfect if you are catching the AMTRAK. The rooms were pleasant and the staff were friendly. The bar is very trendy though was understaffed and so whilst we were there, it took ages to get served.