NH Mendoza Cordillera

There are variety of rooms and if you are unlucky, as I was, you would end up in dated one. No sunlight and with view over the wall. That turned out to be an actual adventage as, as soon as I checked in, it turned out there's AC problem (despite setting at 19°C, actual room temperature was at boiling point: 25.5°C). Upon reporting the issue to the reception I was told it's a problem they've been working on. Since no improvements were made I was offered alternative room, that actually was just 0.5°C cooler. Not worth a hassle. For several days AC, despite being very loud, managed to keep the temperature at 23°C. When it broken down again, I was asked to leave my room so that the maintenance can happen, when I return after some time, upon information that issue has been resolved, the temperature drop was of significant 0.5°C (to 24.5°C from 25°C). I was offered alternative room, with nicer decor and a balcony, nevertheless I had to decline it as temperature there was showing 25.5°C. Suggestion from the staff was to keep the window open, which doesn't seem to offer any relief with outside temperature at about 30°C. To my distress, no further solution was offered other than filing the complaint. To be fair, both receptionists on duty were kind and trying to help, but to no avail as it seemed the problem isn't limited to my room but seem to be affecting entire building (colleagues who were staying at the same property complained for exact same thing). You simply can't claim 4* if you don't offer basic conditions for restful night. Loud and inefficient AC at semi desert climate is definitely a deal breaker to me

Hotel is old and tired. Everything is chipped and broken. Very noisy outside the rooms. Per others recommendations we did ask for a “Recently renovated” upper level room - I guess it was renovated in the past decade? Definitely not recently. Location is good, but traffic noise is loud. HVAC system in winter has either “extremely hot” or “really hot” - just turn it off, trust me.

Exceptional front desk staff at this NH hotel. We stayed in a junior suite with a small balcony. It was nice. Nice breakfast buffet. There is small pool on the first floor - nice temperature. We needed to see a medical doctor at one point and the amazing staff arranged for one within an hour at no cost. We would recommend

We entered with 5 luggage bags and the staff stood and watched us struggle. We were charged for early check in, and when we asked for ice, we were told there is none. Corridors look like dormitories. I’ve been to 70 countries and this is the worst 4* I’ve ever stayed in. Ever!

The price I paid does not correspond to the level of the accomodation... It was so expensive comparing to what I received... the day before I paid less in Buenos Aires for a much higher level of accomodation.

not sure whether it should be two- or three-star. reception staff unhelpful and rude. rooms small and in dire need of refreshing, everything is visibly worn. fridge not plugged in. walls very thin, sounds from every room adjacent, hallway, and above audible. tiniest bathroom I have ever seen in any hotel, cannot enter shower without first closing bathroom door, one can barely towel off in narrow space between bathtub and counter. breakfast buffet sub-standard; weak coffee and watery scrambled eggs. air conditioning not working, maintenance person on vacation per reception.. during our stay there was a jewelry show in the conference room; lobby was crammed full of people waiting their turn at all times, and heavy police presence in front of entrance.