Hotel Palacio Maya

The hotel is ok, I got a bigger room with view to the pool. There was a group of people at the pool so it was a little louder and during the day also.

安靜，服務態度好，挺好的

Do not stay here if you want service and common courtesy to be part of your experience! At Palacio Maya management “policy” is way more important than the comfort and convenience of guests. Although the beds are comfortable, the management at the front desk is terrible. The door to my room would not open even though my key card activated the green light to enter. I called the front desk from a colleague’s room and was told someone would be right up. I waited in the very hot un-air conditioned hallway outside my door for 20 minutes. I went downstairs and the desk manager, without apologizing, told me the repair man would be coming soon. I explained I was on my way to lunch so they sent the man stationed at the front door. He came up and used the master key to get in the room, but could not fix the lock. He told me, “Why don’t you get yourself made up for your lunch while you wait for the repairman.” His macho condescending attitude was offensive. He left, closing the door behind him. My key card worked to activate the air conditioning while I waited inside my room for another 30 minutes. Finally I went downstairs and again spoke to the manager. I said at that point I had been waiting over 45 minutes. He said, “The repairman came to your room, but because you had the “do not disturb” sticker on your door he didn’t knock.” Incredulous, I asked why. He said quite arrogantly, “Hotel policy.” I said, “But your employee was just there and told me to wait. You knew I was waiting!” He again said it was the hotel’s “policy” not to knock or call my room. I replied, “There is policy and there is common sense! I am the client of this hotel. What kind of policy fails to provide service?” I then said I was going to lunch and we could resolve it later or they could move me to a new room. He said, “We will not move you to a new room.” I left. When I came back from lunch the repairman had opened my room while I was not there and fixed the door, despite the fact that the do not disturb sign was still on my door! The front desk manager never apologized nor acknowledged what happened. Do not stay here!

This hotel looks and sounds good, but don't be fooled! First the few good things about our 6 day stay: 1) The bed and pillows were comfy. 2) The breakfast buffet was very good and there was a great variety of dishes to pick from. 3) The maid did a very good job of cleaning each day and we gave her a good tip. Now for the long list of bad things - the reason I gave it 1 star and said DO NOT STAY HERE! 1) We stayed in the Master Suite (4 adults and 1 child; 2 bedrooms and 2 bathrooms). My wife and I had the room with a queen bed and the Spa Tub. 2) The Spa (jacuzzi) did not work. When I tried to fill the tub with water, very fowl smelling water came out of the jets. It was a STRONG sulfur smell! 3) I am a 78 year old in pretty good shape, but I had a very hard time taking a shower in this tub, because there was no way to hold on and the tub surface was very slippery. Very dangerous!!! 4) When you leave the room and take the key with you, all the power shuts off. No A/C, no refrigerator! So, when you come back later in the day, it's hot, and anything in the refrigerator is warm. 5) The entire property smells bad! Sometimes, in some places, there is a strong sewage smell. And, overall, there is a propane gas smell (sometimes strong, sometimes faint - but always present) 6) The pool is clean, but be prepared for COLD water. 7) The bar outside at the pool is never open. It is very dirty as well (rusty, bird poo on the bar and behind the bar where a few bottles of liquor are displayed). I wouldn't what to get anything to drink there anyway! 8) And, lastly, the attitude of the management and front desk personnel are some of the worst we have ever had to suffer through. They seemed unwilling to offer any service to their clientele what so ever! No help with a corkscrew to open a bottle of wine. Fought us to get another door key (for 5 people staying in the room). And, worst of all - we asked if we could have another bottle of water one night at 9:30 (to buy or free) and were told we needed to go to a grocery store 3 blocks away!!!!! We made a big mistake staying here - don't you make the same mistake!

We, a couple with two kids of 3 and 4, thought to relax in this 4 star hotel for a couple of nights. But the hotel thought it was wise to start construction work at 7 AM. When I went to the reception, they told me they could do nothing for us, I asked to file a complaint but that was not possible. The receptionist told me to write a review on Tripadvisor and Booking as a solution.

Hotel was better than expected, for the price it was great. Huge room, 2 balconies, very clean, AC very good. The water in the pool was freezing cold though and the guys at the restaurant not very helpful but we ate out mostly so didn't affect us much. We loved the 2 birds as well. Nice place to stay in Merida

Hotel is located very near to the center, offers free parking and the staff is very nice. For the price you should be satisfied. However, for the 4 stars claimed, there are few areas of improvement. The isolation is bad, you can hear all other guests. The drains are kind of clogged so water keeps gathering in the bathroom. The bed, although it‘s advertised as a double bed, can hardly accommodate two persons, even if they are hugging. There were also some bugs in the room, not cockroaches but still, so there is a need of some measure there. All in all, a good place if you want good value for money and be central in Merida.

The spacious rooms are decked out with marble floors, a separate dining room, most comfortable bed... I could go on. Wonderful balcony overlooking the beautifully kept pool. We came back twice on the same vacation! Both of us felt as though this was "home". Would definitely come back. NICE location! Very quiet. People working at the hotel are so kind and helpful.

J'ai réservé une chambre standard et je me suis retrouvée avec un lit de moins de 1,40 mètre. Les personnes qui voyageaient avec moi ont eu un lit de 180 cm avec la même réservation. J'ai demandé à changer de chambre, la réception n'a rien voulu savoir. Puis il n'y avait plus de serviettes pour la piscine où il n'y que 5 transats. Il y a aussi des lits en bois couverts mais un seul a des matelas. Les autres sont inutilisables Le frigo de la chambre ne fonctionne pas, ils ont enlevé le bouton pour le réglage. Les photos sont belles mais pas réalistes.