Ambasciatori Hotel Venice Mestre, Tapestry Collection by Hilton

good…

房間有點小，衞生間比較寬敞，酒店前面有停車位，但是要收費15 €，不要在裏面酒吧玩，cappuccino 5 €/杯！

So sweet hotel，this hotel kindly provide hot water kettle and tea bag however these in not support in other hotel. The heat tube alway heating and easy to drying clothes in bath room. hair blower isnot fix on wall that can use in any place. The breakfet is good that have many foods to choose . But only shortcoming, the elevator is to small and not smart.

WORST Hilton experience in decades. The corner Junior Suite room was terribly hot. I complained three times and they said they were aware of the problem. They didn't send maintenance to even attempt fixing. The HVAC was inadequate for the large size of room. It was not extremely hot outside. Afterwards, I complained and asked for a refund. They (Chianti, the sales manager) told me my email didn't warrant a response, denied the refund, and said that the 80-degree room was acceptable. I've never been treated so terribly, and Hilton corporate was of little help. There is no reason to be loyal to Hilton as I have for decades given they don't care what their international partners do or say. Location was questionable with protests in the streets. The restaurant was even hotter! La PEGGIORE esperienza Hilton degli ultimi decenni. La camera Junior Suite d'angolo era terribilmente calda. Mi sono lamentato tre volte e hanno detto che erano a conoscenza del problema. Non hanno inviato manutenzione nemmeno per tentare di ripararli. L'impianto di climatizzazione era inadeguato per le grandi dimensioni della stanza. Fuori non faceva molto caldo. Successivamente mi sono lamentato e ho chiesto il rimborso. Loro (Chianti, il direttore delle vendite) mi hanno detto che la mia e-mail non giustificava una risposta, hanno negato il rimborso e hanno detto che la stanza a 80 gradi era accettabile. Non sono mai stato trattato così terribilmente e l'azienda Hilton è stata di scarso aiuto. Non c'è motivo di essere fedele a Hilton come lo sono stato per decenni, dato che a loro non importa cosa fanno o dicono i loro partner internazionali. La posizione era discutibile con proteste nelle strade.

First of all before I booked this hotel i read positive and negative reviews, based on my personal experience with the front desk agent it is true never acknowledge you who ever you are even you are HHonors members nothing really difference to encounter the person work at the desk with attitude , secondly breakfast are terrible, eggs to dry, sausage empty never refill, coffee too cold, never expect about breakfast they offered, only the good things is updated, clean and comfortable room .need to improve front desk agent interaction to the guest to help everyone with smile and breakfast selection. I am not recommended this hotel and I am not coming back.

I arrived to the hotel with no reservation and met the amazing Luca who was more than helpful welcoming me and my family like long relation close friend, the second day I met the shining star Elisa and she was very humble and gave me many important notes about transportations and how to get to other places as local. thank you dears for the wonderful stay!