Misafir Kullanıcı
12 Kasım 2023
DO NOT RECOMMEND THIS HOTEL. UNPROFESSIONAL, DISGUSTING AND SAFETY ISSUES! We checked into 2 rooms, 1 smelled like **** another had a strong bleach smell, it was impossible to be in the room. We had to open the windows to get rid of the smell. Both rooms had cracks on the windows, stains on the sheets and towels and outdated renovations. For one of the room the front desk gave us 1 big and 1 small towel even though there were 2 of us staying in the room. We have asked for more towels, however received them only next day. Wifi wasn’t working the first evening and the front desk wasn’t helping to resolve the issue until next day. On the second day the hotel said that they need to move us into a different room but there was no explanations why. AC in the new room was very loud and once we turned it off it was leaking on the floor. Toilet flushing didn’t work. When we reported this to the front desk they said that they know and there was no action taken. On our third day the fire siren started working at around midnight and the fire department didn’t come until after 1h later. There was some flooding going on and siren was very loud making it impossible to stay in the hotel. The stuff was just walking around and smiling at us. No one tried to resolve the issue or apologies for the convenience. Next morning the sirens went off again at around 5:30AM and noone was solving the issue again. We left hotel at around 8:30AM and the sirens were still on. There was no stuff at all in the hotel, fire department never came. At that point it was a safety issue staying in this hotel. We have packed our luggages, reached out to ******* and they helped us to refund the money for the rest of our stay.
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