Misafir Kullanıcı
29 Şubat 2024
The room was beautiful, very clean, and secure. Check in was pretty seamless and it has a great location. Unfortunately, the AC in the room was broken. We immediately called the host and explained what was happening. We were able to confirm that it was blowing air with the fan, but the air wasn't being cooled. He explained that the temperature only goes down to 20 degrees Celsius, even if you have it set on 16. The light also must be blinking green for the AC to work properly, and it was. He said that no one else has reported any issues and there wasn't anything he could do this late in the day. He also said they didn't have any other rooms available for us to check into. We agreed that we'd give the room and hour or so to cool down and I would text him if it never did. Two hours later I texted him and let him know that the room wasn't cooling down. We tried opening the windows, even though there was a concert with 5000 people happening in the piazza del duomo about 100 yards from our window. It was actually cooler outside than it was in the room, and my phone was telling me that it was 78 degrees Fahrenheit outside. The host never responded and we tried to sleep. I probably only slept for about 2 hours that night because I was completely drenched in sweat. The fan continued to blow warm air and we had the windows open the entire night. At one point I had to go and take a cold shower just to rinse the sweat off and try to cool down. When I got back in bed the sheets were completely soaked with sweat. We ended up leaving the hotel around 6am to check into another one that we booked with sykmiles. At this point I asked the host if he could provide us with a refund. We didn't get a response the next day so I followed up again. Two days later the host finally responded to me and said that he'd check and let me know. At first he offered a refund of $100 so I explained that we paid $317 and that I'd really like a refund for the full amount. He then asked me what we spent at the other hotel that we went to and I explained that we had to use skymiles. At this point he stopped responding to me completely.
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