Misafir Kullanıcı
10 Ekim 2023
The whole experience was painful. Check in - two people on the desk, one on the phone who motions to me to wait. 10 minutes later, eventually off the phone, no word of apology for making me wait. Check-in itself took forever, somebody else came to the desk and magically another member of staff appeared to serve them. Where were they when I was waiting? Room - very 1970's University Halls of Residence and definitely NOT 4 star, in fact a struggle to make 3 stars. The room was very basic and functional......except the shower. I am 188cm tall and could barely fit in the excuse for a shower they had fitted at the end of a very narrow bath. The room was also very 'tired' looking with splintered doors and scratched wood (although in fairness, it was very clean) Finally, after 2 nights stay (I was there on business), I checked out. Another major logistical exercise that took about 15 minutes (haven't they done this before? And at 5 o/c in the morning, it's not like they were busy). I will be asking my employer (Global brand name) to take this hotel of our policy list. In short, not a pleasant experience and staff not particularly friendly either.
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